Enviro Empress Pellet stove door problem I think

[SchoolLady]

I bought the stove new in 2010 from a business that is now closed. This season when I start stove I smell smoke but do not see any smoke. I have been reading some of the other forums & feel this might be a good place to get some info. I read there was a recall on the door, I printed out all I could find. I have 2 pics that show the old style & the new style & I definitely have the old style of door. Can I get any advice on how to deal with the problem?

thanks,
SchoolLady

 

[bags]

Contact another Enviro dealer and ask what can be done since yours was never replaced or had warranty work I guess.

 

[SchoolLady]

Contact another Enviro dealer and ask what can be done since yours was never replaced or had warranty work I guess.

I have tried that but since I didn't buy it from them, none of them will work on it. I am told to contact manufacturer but can't find a way to contact them, just dealers. Still researching for help.

 

[johneh]

Try this Phone Number
6782 Oldfield Road, Victoria, British Columbia, Canada V8M 2A3 | T: 250.652.6080 | F: 250.652.0567 | enviro.com

 

[SchoolLady]

Try this Phone Number
6782 Oldfield Road, Victoria, British Columbia, Canada V8M 2A3 | T: 250.652.6080 | F: 250.652.0567 | enviro.com

Thank you, thank you so much.

 

[SchoolLady]

Thank you, thank you so much.

Called the number given & the lady said to contact Fireside Distributorship @ 8668803473 & they will handle it so that what I will do tomorrow during reg. business hours, will keep you updated.

 

[johneh]

Glad I could be of some help
The district Rep should be able to help you out
If not let me know and I'll have words with our Rep

 

[ohbix]

Had a similar problem w/ an enviro M55 purchased from a dealer who disappeared. Both fans failed. Called Enviro, they gave me the district rep's no, who gave me a dealer contact; both fans replaced under warranty. Thumbs up to Enviro.