Bought an M55 Cast. Real nice stove but started with a couple problems: Any suggestions would be appreciated!
Can never run over setting 3 and most of the time on setting 3 it overheats after a short time. I tried trimming down the pellet feed and the combustion to 2 or even 1, but still with heat setting 3 or more the switch under the control panel trips and I have to shut down, remove top, and currently w/out igniter - manually relight...... On setting 2 it runs OK, but I know it is well below the stoves capacity to heat our home. I believe the exhaust and intakes are all functioning properly, based on the observation that the fire and flame characteristics are responsive to control settings.
Came from factory with non-functioning igniter. You can see it glowing (as reflected in the holes in the burn pot liner), but it is glowing up inside the igniter and not nearly enough heat to start pellets.
Questions:
Is ignter supposed to actually penetrate into the hole in the burn pot liner? (The burn pot itself (heavy steel) goes over the igniter, but the igniter does not extend out far enough to actually reach the hole in the burn pot liner (stainles steel). Igniter does not seem loose or able to slide forward (and even so the glow is back up in the igniter). The burn pot and liner assembly has no real options for assembling other than they are (as in closer to the igniter). )
Can the igniter simply be defective and producing insufficient heat? I assume there is no adjustment. It is not a fuse or signal issue as it is heating up, just not enough.
Dealer is hours away and if their service support is the installers, they were completely clueless. Example: They told me I didn't need outside vent (which I just did myself after they left), and had no idea how to begin figuring out why it wouldn't light. They said "Your supposed to just plug it in and it starts". Then, "well, we gotto go, we have along drive"! Leaving a cold stove in a cold house caused them no great concern.
thanks for any thoughts or ideas.
Can never run over setting 3 and most of the time on setting 3 it overheats after a short time. I tried trimming down the pellet feed and the combustion to 2 or even 1, but still with heat setting 3 or more the switch under the control panel trips and I have to shut down, remove top, and currently w/out igniter - manually relight...... On setting 2 it runs OK, but I know it is well below the stoves capacity to heat our home. I believe the exhaust and intakes are all functioning properly, based on the observation that the fire and flame characteristics are responsive to control settings.
Came from factory with non-functioning igniter. You can see it glowing (as reflected in the holes in the burn pot liner), but it is glowing up inside the igniter and not nearly enough heat to start pellets.
Questions:
Is ignter supposed to actually penetrate into the hole in the burn pot liner? (The burn pot itself (heavy steel) goes over the igniter, but the igniter does not extend out far enough to actually reach the hole in the burn pot liner (stainles steel). Igniter does not seem loose or able to slide forward (and even so the glow is back up in the igniter). The burn pot and liner assembly has no real options for assembling other than they are (as in closer to the igniter). )
Can the igniter simply be defective and producing insufficient heat? I assume there is no adjustment. It is not a fuse or signal issue as it is heating up, just not enough.
Dealer is hours away and if their service support is the installers, they were completely clueless. Example: They told me I didn't need outside vent (which I just did myself after they left), and had no idea how to begin figuring out why it wouldn't light. They said "Your supposed to just plug it in and it starts". Then, "well, we gotto go, we have along drive"! Leaving a cold stove in a cold house caused them no great concern.
thanks for any thoughts or ideas.