In September I bought a new home, last home was heated by a Nep1400 wood stove but this time being in a sub division and not really having the room to chop the wood I installed two Enviro pellet stoves (Hate being cold) Up stairs I installed EF3Bi with nickel trim door kit...heats up to 2000sq ft so heating the top floor which is 1120 is no problem. Stove works very well and on the level I run it can get a little over 2 complete days from a bag. Problem is with the new Enviro Maxx that I installed down stairs, it heats up to 2700 sq feet holds three bags of pellets. This thing gives off heat like you would not believe. The burn bucket is the problem, cakes up and I feel is a fire hazard. I bought this stove for multi day burns with its big dumper but was shocked to come home after a 36hr period away to find a full blaze in the ash bucket that took almost 2 complete days to burn out. The pellets kept dumping into a caked up burn bucket and flowed out over into the ash bucket then I would assume due to the little mountain shaped pile of coals in the burn bucket hot pellets dropped in as well starting the fire. I have tried many different burn modes, the top mode burns a little better as the cake up is not as high( will easily burn 3 bags a day on high and heat you out of 2500 Sq feet when it is -2 outside) but still needs to be cleaned out to use again. The stove was installed by WETT certified professional who also is experiencing the same problem on the same model stove in their show room. Pellets can not be the issue, work fine in the stove upstairs as well as all the other stoves in the show room. Needless to say the stove I bought for when I am away that also has the option of a thermostat with auto relight cannot be trusted to function at this time. Enviro has not responded to the complaint and no fix is in sight. If anyone else is experiancing simular issues let me know..I will keep the post updated as I get more info.