This is a fitting post for my number 2000....
Customer purchased a new m55 fs last december, with unit, venting and install they shelled out nearly 6700.00. Since the install and progressively over the course of the first year the high limit has been tripping to the point that the stove cannot run for more than an hour above the medium setting. The dealer went out once and told the customer the pellets they were using were too small and he needed new pellets. So the customer sold the pellets he had at a loss, ( which heis bought from6 the dealer) and bought 6 more tons....of which are also too small cause the stove is still tripping out. Over the summer the dealer went out of business and no other enviro dealer in the area will come out. My name was given by enviro and i went out yesterday...the stove needs a new convection blower which is under warranty, the fuel gate in the hooper was never adjusted and the damper is mounted fully closed..
So according the enviro, the stove is covered for 2 years parts and labor. Im thinking that im going to start to record instances like this and report them to the attorney general in the hopes of forcing manufacturers to work with independent service people. What do you think?
Customer purchased a new m55 fs last december, with unit, venting and install they shelled out nearly 6700.00. Since the install and progressively over the course of the first year the high limit has been tripping to the point that the stove cannot run for more than an hour above the medium setting. The dealer went out once and told the customer the pellets they were using were too small and he needed new pellets. So the customer sold the pellets he had at a loss, ( which heis bought from6 the dealer) and bought 6 more tons....of which are also too small cause the stove is still tripping out. Over the summer the dealer went out of business and no other enviro dealer in the area will come out. My name was given by enviro and i went out yesterday...the stove needs a new convection blower which is under warranty, the fuel gate in the hooper was never adjusted and the damper is mounted fully closed..
So according the enviro, the stove is covered for 2 years parts and labor. Im thinking that im going to start to record instances like this and report them to the attorney general in the hopes of forcing manufacturers to work with independent service people. What do you think?