Hi Friends,
I have the following napoleon gas fireplace using natural gas:
I have it about 3 years. Recently I noticed that I am no longer to adjust the flame height with the remote like I was able to in the beginning.
Seems to be stuck on high which gives off too much heat. All other functionality of the remote work with no issue..ie light, ignition ...etc.
When I opened the unit I noticed the wire connected to the stepper valve appears to have broken off. (see photos attached)This seems like the obvious issue with no longer being able to adjust the flame via remote.
Can anyone tell me where I can get the replacement wire? Reached out to Napoleon and they weren't much help. And there aren't many fireplace dealers near me.
Thanks
DP
I have the following napoleon gas fireplace using natural gas:
High Definition X 40 | Napoleon
The Napoleon High Definition X gas fireplace features a simple and sophisticated design that provides every comfort a homeowner needs to create a relaxing environment. Whether you choose contemporary ...
napoleonfireplaces.com
I have it about 3 years. Recently I noticed that I am no longer to adjust the flame height with the remote like I was able to in the beginning.
Seems to be stuck on high which gives off too much heat. All other functionality of the remote work with no issue..ie light, ignition ...etc.
When I opened the unit I noticed the wire connected to the stepper valve appears to have broken off. (see photos attached)This seems like the obvious issue with no longer being able to adjust the flame via remote.
Can anyone tell me where I can get the replacement wire? Reached out to Napoleon and they weren't much help. And there aren't many fireplace dealers near me.
Thanks
DP
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