I own Harman brand stoves, a 2006 Accentra and an older P38. I notice that most people think that the dealers are either far away, or hard to deal with....The "Harman" company is hard to deal with.....My experience with the local stove dealer was that he was a nice man, but after the $$$ because doing business in New York was just getting harder and harder. Plus, he gets sick of people and time wasters. I could get help from him a little, but only so much because he would turn and run away. he ran the store by himself with some help from extended family. Also, he doesnt answer his phone. And he even changed his business hours a lot to give himself free time as he was approaching retirement. But he was a good/ fair guy to deal with when buying a stove as he worked with me financially at the time...I put the stove on a layaway of sorts and paid it off a short time later. But he is retiring, I believe. Now I got to "go it alone". The nearest dealers will be 50 miles away. (he was 20 miles/ 30 minutes away). I honestly believe we now live in a "disposable product" society where the idea of a reputable dealer is long gone. This is true of lawnmowers, cars, vacuum cleaners...etc. I worry about dealing with these other dealers. I dont do service calls, cant afford it and they wont travel very far anyway. Is it just my experience or do a lot of these dealers "act funny" now. Maybe because being a business owner is too much stress nowadays, dealing with the stove company is too strict or their family members dont want anything to do with the business. I see a lot of these stove dealers trying to get the $$$ out of the customer for service. Accessories in the store are so overpriced that I ask myself "do these guys have a computer? Dont they ever look online?" I now see stove dealers trying to sell used parts (not as much used stoves cause they want to sell new) or cheaper lines of stoves to go along with the expensive ones. It is strange that I just have become afraid of the stove dealer. I like Harman stoves, or a better quality stove, but think I just want to buy it-have them dump the crate on the S-10 and drive away. I literally dont want to deal with a dealer anymore. I found a Harman dealer in a recrational outfit that also sells pools, pool tables, grills.... Nice and impersonal...Any thoughts on this? I wish you stove guys would write an in-depth sevice booklet on Harman (or other brands) and sell it on Ebay. You can do digital photos, have your wives do the typing. Make it about 50 pages and brand specific. I think you could make the money for your time involved. Sell them for $25 or so each. I would be interested in one.