let me start by saying that i love my jotul I used it to heat my entire downstairs of my house successfully, however I had difficulty closing the door and after a closer examination I noticed that just above the right door the cast iron is cracked all the way threw along with one of the decorative portions . The insert is only one season old and I have no idea what could have caused this. I have a temp gauge and have never over heated it. I'm wondering if anyone else has had this problem or might have some insight of why this happened. I believe this would be under warrantee but unsure. Do you think this is covered
jotul 450 cracked cast iron
- Thread starter muranomaddness
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Here's some tips. Ask if you have any questions. And welcome to Hearth.com.
https://www.hearth.com/econtent/index.php/forums/viewannounce/27_2/
https://www.hearth.com/econtent/index.php/forums/viewannounce/27_2/
I have read that however I am having difficulty getting a good pic I will try again and post a pic thanks
thanks i have been on this forum many times and have gotten a lot of grate info i am trying to put a pic up of the crack. It good to hear that jotel stands behind their product. I figure they are a good company.
They have not been building stoves this long without taking care of their customers.
Have never heard of one cracking where you mentioned. Interested in seeing the pic.
Have never heard of one cracking where you mentioned. Interested in seeing the pic.
If your camera has a little "flower button" that will enable the multi-focus which can help you take good close ups for things inside of 24 inches.
If that helps.
pen
If that helps.
pen
Thanks for the tips I am waiting for to the pic to go to my email then I will take on the next step
How long have you had your C-450? I too would be curious to see a pic when you have time. I am sure we can do something for you. What dealer did you get it through? The first step is to contact them so they can gather the info to see what needs to be done to make the repair.
nice it worked if you look closely their is a crack on the right side above the door and i guess what you would call the grill is broken right next to the largest crack. Their is one more just to the right of the latch thanks
the jotel c450 is only one season old I bought it on 11/20/10 like I said I have been extremely happy with the inserts performance and quality build except for this, which is kind of major problem. Luckily hear in pa its getting warmer and I wont have to use the insert to heat my home. When the store I bought it from opens I will discuss it with them. I'll keep posting what happens thanks
Holy cow!I've never used a Jotul 450 but I did consider it when I was looking last time .Good luck.muranomaddness said:
with the reputation of jotel you would hope they would back their product thanks for the reassurance
skinanbones
Feeling the Heat
That probally will be warrentied as we had one crack for a customer of ours just like your, and jotul did replace it. The only issue with replaceing it is that the bolts will have a lot of stuff on the threads were you can't get to them and so what we had to do was lossen the bolt a little put on some wd-40 tighten and repeat for the next hour.
Keep us posted on how it goes with yotil (?). I am currently looking at the F600 and would be interested in hearing how they handle this situation.
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