Please call your Attorney General and Better Business Bureau. You must do this to get action. I’m having flasbacks again hearing about this. Long story short, I had a similar problem with Dogwood Energy out of TN last year. It got to the point that they wouldn’t answer their phones at all. Paid in April for August delivery. I got my $600 back in October right before they filed bankruptcy. I was one of the few to get refunds. Hundreds, if not thousands of people got stiffed over pellet money. Don’t hesitate, these people work for you and their job is consumer protection. The company is better at jacking you around and they have no real incentive to take care of you over anyone else.