Hello all,
I am hoping that some forum members will have an easy answer for my very frustrating problem. I am a new owner of a Harman p-38 and oh boy do I seem to have problems. I am located in Oregon and researched stoves for YEARS before settling on the Harman p38 based on the simplicity of design and the overwhelming positive reviews of the stove.
Stove was installed one week ago and the dealer is rather new to the Harman line so I am having trouble articulating the issues with the stove. Basically, short of the application of jet fuel (just kidding) -it won't light. I am a handy and skilled farm woman and I can get just about anything lit but this stove has something severely amiss and since my dealer seems to be only slightly more knowledgeable than me, I could use some help in articulating my problem and what issues I believe that the stove is trying to "tell me" in its performance.
Simply put when I turn the stove on it does NOT reliably go into test mode. The combustion fan will run but the auger does not feed and the blower does not blow. 1 to 2 times out of 10 the stove will run the test mode. The dealer has been out and told us be "aggressive" when starting the stove. If I attempt to light it when it hasn't run the full test mode the stove will either go out, or feebly burn the pellets in the pot and then go out because the auger does not supply pellets to fuel a fire. With absolute dedication and the AMPLE application of starter gel I have got a fire or two going over the past week but it was, I assure you through my absolute "won't quit until it is lit" determination. When the service guy came up he commented that the stove was filthy for having only one bag of pellets through it so as I said, I believe I willed it to burn rather than getting a correct burn out of it.
If I turn the stove to turbo mode it will run the test mode-most of the time but does not run the test mode when I operate according to the instructions. "IF" I do get a normal test mode 7 out of 8 times I get a fire lit it will burn feebly, then peter out and die. I believe I have either a board issue or an issue with the draft pressure switch which is not allowing the stove to go through a normal test mode and operate. Any suggestions about how to articulate these issues in terms my service guy can understand?
Thanks,
Stormy AKA cold in Oregon
I am hoping that some forum members will have an easy answer for my very frustrating problem. I am a new owner of a Harman p-38 and oh boy do I seem to have problems. I am located in Oregon and researched stoves for YEARS before settling on the Harman p38 based on the simplicity of design and the overwhelming positive reviews of the stove.
Stove was installed one week ago and the dealer is rather new to the Harman line so I am having trouble articulating the issues with the stove. Basically, short of the application of jet fuel (just kidding) -it won't light. I am a handy and skilled farm woman and I can get just about anything lit but this stove has something severely amiss and since my dealer seems to be only slightly more knowledgeable than me, I could use some help in articulating my problem and what issues I believe that the stove is trying to "tell me" in its performance.
Simply put when I turn the stove on it does NOT reliably go into test mode. The combustion fan will run but the auger does not feed and the blower does not blow. 1 to 2 times out of 10 the stove will run the test mode. The dealer has been out and told us be "aggressive" when starting the stove. If I attempt to light it when it hasn't run the full test mode the stove will either go out, or feebly burn the pellets in the pot and then go out because the auger does not supply pellets to fuel a fire. With absolute dedication and the AMPLE application of starter gel I have got a fire or two going over the past week but it was, I assure you through my absolute "won't quit until it is lit" determination. When the service guy came up he commented that the stove was filthy for having only one bag of pellets through it so as I said, I believe I willed it to burn rather than getting a correct burn out of it.
If I turn the stove to turbo mode it will run the test mode-most of the time but does not run the test mode when I operate according to the instructions. "IF" I do get a normal test mode 7 out of 8 times I get a fire lit it will burn feebly, then peter out and die. I believe I have either a board issue or an issue with the draft pressure switch which is not allowing the stove to go through a normal test mode and operate. Any suggestions about how to articulate these issues in terms my service guy can understand?
Thanks,
Stormy AKA cold in Oregon