I just bought a new quadra fire castille. After installation, I got almost no flame and very little heat. I called the place I bought it and the service guy came out. He took everything apart and checked timing, auger, control board etc...all is fine he says. I still have almost no flame (1 inch out of the pot) and had it on all nite on high and still didn't get to 68 degrees even in the living room...(500 sf). He is calling quadra fire and getting back to me. I am so disappointed...I was so excited to get it! Any ideas?????