St. Croix Prescott

[wmw101]

Bought a brand new Prescott pellet stove last yr and it works great as long as you use gel to start it. Goes through the igniter cycle but comes up with an air error. Igniter does get warm and the pellet show signs of being burned, but stove shuts down before it gets going. Any ideas. The dealer has been saying that he will be the company rep to our home for over a year and I'm tired of waiting.

 

[mnkywrnch]

How long has the stove been acting up?When was the last time you cleaned the stove including all blowers,burn pot holes.What exactly is the error code?

 

[smwilliamson]

Try a handful of different pellets. ohms test on igniter should be .47-.52 with 1200 °F temp (laser thermometer) within 5 minutes.

 

[wmw101]

Stove has never ignited properly and we bought it brand new. Dealer says it's installed properly and he can't figure out whats wrong.

 

[Xena]

Did you ever request/demand a new ignitor be installed?
That is what I would have done from the get go.
With some pellets I do notice that the burnpot fills up
to the brim . If that is happening with your stove you
could try removing some of them and leave the door
open a hair and see if it will auto ignite.
(might not be letting enough air in for the
ignition to take place if it's filling up too much)
A dozen different pellets have gone through mine and
they all ignite in less than 4 minutes every time.

 

[wmw101]

The igniter gets hot and the pellets show signs of getting burned. How do you do an Ohms test?

 

[smwilliamson]

The igniter gets hot and the pellets show signs of getting burned. How do you do an Ohms test?

2 simple tests and you do not have to remove the igniter.

1. Just undo the terminals for the igniter and attach a multimeter to the leads, switch the dial to ohms and take a reading. If you get a reading of .47-.52 the igniter is fine.

2. You can make a test cord and attach it to the leads to directly power the igniter, if it glows orange, then most likely the igniter is fine.

You may also want to check the power coming from the control board to see if the line voltage is over 110v, use the multimeter for that too.

I can bet you that it is an air flow issue if the stove is new., hard saying for sure though not being there.

 

[tchdngrnby]

Stove has never ignited properly and we bought it brand new. Dealer says it's installed properly and he can't figure out whats wrong.

WMW you may want to contact Eventemp directly if your dealer is not able to correct your problem. Write down your make, model, and serial number of the stove and send a detailed e-mail that includes a timeline of events since you purchased the stove (including dealer assistance) to Christy Morgan <[email protected]>.

I also had problems with my dealer and the company responded within 20 minutes of my complaint. Not saying that they will respond to you that quickly however, that was my experiance dealing with the manufacturer. Their customer sevice is ace high in my book.

Let us know how this pans out.

 

[magsf11]

Stove has never ignited properly and we bought it brand new. Dealer says it's installed properly and he can't figure out whats wrong.

WMW you may want to contact Eventemp directly if your dealer is not able to correct your problem. Write down your make, model, and serial number of the stove and send a detailed e-mail that includes a timeline of events since you purchased the stove (including dealer assistance) to Christy Morgan <[email protected]>.

I also had problems with my dealer and the company responded within 20 minutes of my complaint. Not saying that they will respond to you that quickly however, that was my experiance dealing with the manufacturer. Their customer sevice is ace high in my book.

Let us know how this pans out.

thanks for that Info. I had issues last yr and went to 2 diferent deailers and still not happy. I love my stove but the dealers are something else.