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Very interesting...Hearthstone selling direct

Post in 'The Pellet Mill - Pellet and Multifuel Stoves' started by smwilliamson, Jun 12, 2013.

  1. smwilliamson

    smwilliamson Minister of Fire

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    Was looking into carrying the pellet stoves from Hearthstone and noticed that they are now selling direct. Interesting model. I called them and talked with them about it.

    • If they sell one, they will have the nearest local dealer take delivery and install it or arrange to pick up there....thus saving on shipping and the dealer gets a credit to their account for the cost of the unit.
    • If there is no local dealer they will sell it outright at MSRP
    Can't help but think that this is the way of the future and I'm happy to see a manufacturer now embracing it. Face it, hearthstone is a boutique kinda underdog brand. Very good products but not a whole lot of market share. By having the items displayed and for sale on the net they get to control their brand a bit more...not to mention get paid faster.

    What do you folks think?

    hearthstone webpage.jpg

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  2. joescho

    joescho Feeling the Heat

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    That Manchester is a nice stove. Reminds me of a Jotul.
  3. Ram 1500 with an axe...

    Ram 1500 with an axe... Minister of Fire

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    That's a nice looking stove...
  4. EastMtn

    EastMtn Member

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    The company reminds me of a volvo type manufacturer. Boutique as you say but look smart and fit a niche market. I like that Bari gas stove but not enough to pay $5K for 1300 BTU. Heritage has purging cycle and is 86% efficient but a small hopper.
  5. smwilliamson

    smwilliamson Minister of Fire

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    I really like the look of this stove. I also really like Rika controls technology...it has both. Trying to get it in the new shop. Can't see why they wouldn't if they are now selling direct. Any Hearthstone dealers here that can shed some light on how this direct from the mnfg thing effects your dealer relationship? Pros? Cons?

    I think it to be a win win...but cannot say for sure.
  6. joescho

    joescho Feeling the Heat

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    If they're smart, they would welcome you with open arms and incentives. I know if I were them I would do anything a potential dealer wanted to get you to sell and service my stoves.
  7. smwilliamson

    smwilliamson Minister of Fire

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    I usually start off every conversation with manufacturers with..."Do you know who I am?" Not that it really matters who I am but if they have heard of me, perhaps I can leverage the conversation in my favor. Never really works though.
  8. joescho

    joescho Feeling the Heat

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    I used to work with a major automotive warehouse distributor for many years, and one thing I learned form the owner was to treat the dealers like royalty because they're the ones moving your stuff.
  9. hossthehermit

    hossthehermit Minister of Fire

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    Held my hands right up to the picture, didn't git burnt, must be wicked safe ...........
  10. Woody1911a1

    Woody1911a1 Feeling the Heat

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    kinda like the way Snap-On works with their online sales . commission goes to the local dealer .

    the stove shop where i bought my pellet grill up in NH sells them and they are gorgeous .
  11. Lousyweather

    Lousyweather Guest

    they kinda have to do that, as I am sure its ALSO the local dealer who has to do any warranty work on the stove....I don't know about hearthstone, BUT the money the dealers get from many manufacturers does not cover to cost to service them, although, to be fair Hearthstone could be an exception. I think HHT is $45 or so total. Its pretty quickly apparent that doing warrantee work for stoves you didn't sell is a money-losing proposition, unless you can tack on travel fees, etc, up and above the warrantee allowance
  12. smwilliamson

    smwilliamson Minister of Fire

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    Going in to my Enviro dealership...I'm not really liking the 2 year labor part of the warranty.
  13. Lousyweather

    Lousyweather Guest

    unfortunately, Ive found dealer agreements to be generally non-negotiable
  14. Ken Blazek

    Ken Blazek New Member

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    Sorry to bump an old post, but as a Hearthstone dealer, I have to say we enjoy the program. It allows us the ability to reach more customers. We don't get to keep our full margins, but it is enough when you figure you didn't have to pay an employee to do the selling for you.
  15. smwilliamson

    smwilliamson Minister of Fire

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    Good to know.
  16. Lousyweather

    Lousyweather Guest

    are there any other obligations for the dealer with the sale, Ken? What about warrantee work? What if simply the stove cannot be installed? You might not make full margin, but what DO you make......you can PM me if you like.....thanks
  17. Ken Blazek

    Ken Blazek New Member

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    Good questions.

    I know you do make whatever you want to charge for the install plus materials. As far as warranty you are the person they will be sent to for work. You are reimbursed when claims are filed. I haven't looked at the program specifics in a while, so I cannot give accurate answers.

    Hearthstone sales aren't where we would want them to be, but that is just part and parcel with the brand.
  18. motorbykemike

    motorbykemike New Member

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    really pretty @ $4900 "as shown"

    but how does it work in the real world?

    1 pellet sensitivy
    2 ease of cleaning
    3 frequency of cleaning
    4 temp swings if run on tstat
    5 can/does it run on tstat
    6 parts/service availability
    7 ease/effectiveness and range of adjustability
    8 is it a pos
    9 does it work great and rediculously easy to use
    10 would you sell one to mom

    the last three are what i will rate my next stove buy on
  19. briansol

    briansol Minister of Fire

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    [​IMG]
    smwilliamson likes this.
  20. smwilliamson

    smwilliamson Minister of Fire

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    Generators....look at a new holland 9000w, got mi e for $945 runs awesome
  21. IHATEPROPANE

    IHATEPROPANE Minister of Fire

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    Lol...random thoughts??

    Never heard of them. Do they have a website?
  22. smwilliamson

    smwilliamson Minister of Fire

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    New holland is a huge name in agricultural tractors and stuff like that, they get these Honda knock off generators from china I guess, very affordable and kick ass.
  23. smwilliamson

    smwilliamson Minister of Fire

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    Lousyweather likes this.
  24. smwilliamson

    smwilliamson Minister of Fire

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    Exactly...though I'm not nearly as cool.
  25. IHATEPROPANE

    IHATEPROPANE Minister of Fire

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    I am not far from Klems and your right...awesome store.

    As far as the chinese knockoff generators/engines. I have several and all of them start first pull every time and run smooth. Now would they live as long under heavy use?? Who knows, but for normal household use I think they will hold up nice.

    A little off topic for this thread though lol but unlike the subject.

    Ps careful using that 12v output charging a battery. It is my understanding they are usually unregulated and can overcharge your battery.

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