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Woodstock- actions speak louder than words.

Post in 'The Hearth Room - Wood Stoves and Fireplaces' started by charly, Apr 16, 2013.

  1. charly

    charly Guest

    Well after owning my Fireview for 9 months, and burning it for 6, I found out that a stove designed to heat 1600 sq ft would have to be pushed more then I wanted to, to heat 2000 sq ft.. So being that I had it for 9 months I decided I would have to sell it to move onto another stove... Well I called Jamie at Woodstock telling him I loved the Fireview but really need the Hybrid in my layout..and I was selling my stove... Well the next thing I know I get an email saying that they would be glad to refund all my money on the Fireview so I could just pay the difference on a Hybrid! This is a company in a league of their own in my eyes.. Just showed me,, that satisfaction guarantee is just not some black ink on some paper... Some very considerate folks at Woodstock.. Here's a perfect example if I had bought from another company I'd be taking a loss on my stove to move on, not realizing until after using the stove that I needed something bigger.. A very safe way to purchase a stove! Thanks again to everyone at Woodstock for making it possible , for me to get another stove. I just wanted to let people see that you truly are the good people we talk about...;)
    Charlie

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  2. Machria

    Machria Minister of Fire

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    Wow, that's pretty amazing. Your going to LOVE the progress.
    Backwoods Savage likes this.
  3. Joful

    Joful Minister of Fire

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    The more I hear about Woodstock, the more I wish I could fit one of their stoves in my setup. They really are a great company. Too bad they don't make a big front-loader with a top-vent.

    The setup I have now will work a few years more, but with two 20 year old stoves, it won't be forever until I'm looking to replace one or both of them.
    Backwoods Savage likes this.
  4. charly

    charly Guest

    I'm looking forward to it. I'll be thinking about how nice it's going to be mowing grass for the next 6 months;lol The wife really likes the look of the Hybrid.. She wanted that stove to begin with! Whoops!
    Backwoods Savage likes this.
  5. Joful

    Joful Minister of Fire

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    Just think of the points you'll score when you tell her she was right all along. Heck... you might even get some tonight.
  6. charly

    charly Guest

    Union Hybrid they are working on now, front load and I believe top vent! It's all you;). Suppose to have a descent price tag too..
    Jags, Backwoods Savage and Joful like this.
  7. charly

    charly Guest

    I'll still be sleeping on the couch, but in front of the Hybrid! ;lol
    keninmich likes this.
  8. ddddddden

    ddddddden Minister of Fire

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    charly likes this.
  9. Joful

    Joful Minister of Fire

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    I do recall that, now. Hopefully they put a prettier face on it!
    Backwoods Savage likes this.
  10. ddddddden

    ddddddden Minister of Fire

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    Said the guy who keeps his stove in a closet.;lol
  11. Machria

    Machria Minister of Fire

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    What's wrong with the industrial "clampy" look?? ;)

    Curious, why do you want the front load option? I only ask be cause I thought I would not like the side load on the PH so much, but I have to say I rally can't imaging having a front load now. My brother has a front load and after looking at it closely, it seems so much more difficult to load up good especially when hot, from the front. The side load with "deep dish" just seems the way to go. But would like you thoughts....
    charly likes this.
  12. ddddddden

    ddddddden Minister of Fire

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    He keeps his stove in a closet.;lol

    No room for side loading, which I agree, is where it's at.==c
  13. Joful

    Joful Minister of Fire

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    dd...dden said it. Check out my avatar. No way to side load that beast.
  14. Flatbedford

    Flatbedford Minister of Fire

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    That's great. I asked about doing the same thing when my Fireview was 3 years old and they said no. 9 months is great. 3 years is too much to ask. Wood stock is a great company to deal with every good thing that you hear or read about them true.
    Backwoods Savage likes this.
  15. Backwoods Savage

    Backwoods Savage Minister of Fire

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    I contacted Woodstock and told them that Charlie doesn't need the cook top option. ;lol
    Joful, jeff_t and charly like this.
  16. charly

    charly Guest

    Miss Esse might get mad ;lol
    Backwoods Savage likes this.
  17. charly

    charly Guest

    Believe me, I am very appreciative for what they did for me... The gentlemen who wanted to buy my stove originally is having Woodstock put his name on my Fireview as he knows I didn't over fire my stove or just slam the wood in against the stones loading it.. It was well taking care of.. So they're already getting a stove back that is spoken for... hoping that's in some way giving back to them for what they did for me.
    melissa71 and Woody Stover like this.
  18. Jags

    Jags Moderate Moderator Staff Member

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    It is rare that you don't hear even one dissenting vote for any given company. Woodstock is this rarity. Mad props for going that extra mile.

    And I am anxiously awaiting the final version of the new Union stove.
  19. Hills Hoard

    Hills Hoard Minister of Fire

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    that is certainly rare these days...

    Attached Files:

  20. begreen

    begreen Mooderator Staff Member

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    I'm pleased as punch to see the new PH passing the muster. Hope they are making money. We need good companies like Woodstock to survive and thrive.
    Backwoods Savage and melissa71 like this.
  21. Joful

    Joful Minister of Fire

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    With salesmen like rideau and Dennis... how could they not? ;lol
  22. charly

    charly Guest

    That's exactly how I felt when they offered to take my stove back.. I told Jamie I wasn't the type of person to take advantage of them,,, I'd rather see them in business and keep building great stoves with superb parts prices and customer service.. He said not at all realizing I didn't get the stove up and running until November... Yup ,I try to support them all I can... truth of the matter,,, you'll probably never see another stove company around like them again if they ever dissolved the business.. Amazing in this day in age that they exist being such a small company and hand building each stove..Plus I think their prices are fair for what you are getting,, plus look at all the sales they have as well to give people the opportunity to buy one of their stoves...like we all know,,, your never out a dime if things don't work out...A company I won't soon forget..
    melissa71 likes this.
  23. Backwoods Savage

    Backwoods Savage Minister of Fire

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    Be careful no Joful. Rideau is built a bit different than we are. ;) I think that is why some say sales people?!
    Joful likes this.
  24. Oldhippie

    Oldhippie Minister of Fire

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    I just put a deposit on Charlie's stove. Jaime told me he didn't think they had anymore refurbs in the pipeline, or my buddy would have bought one too.

    So, sometime this off-season there are going be lot's of pics documenting all of the new WS installs. My 79 Garrison One (smoke dragon) is already spoken for as well, by a good friend that could use a bigger firebox than what he has up in the Monadnock Region just north of me.
    BrianK and Backwoods Savage like this.
  25. Backwoods Savage

    Backwoods Savage Minister of Fire

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    Congratulations Oldhippie. We'll await the pictures.

    Do you plan on going to the factory to pick up the stove? If so, will you be using the bike and a trailer for hauling it? ;lol
    BrianK likes this.

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