I am having problems with my 25pvdc/55-shp10 except mine is used and was built in 98 input 38000btu rating. i currently use New England pellets and have it set to "c" setting and at full bore 9-9 i can sit on top of the unit and not be burned and wont heat my 800 sqft house. I have torn the thing completely apart and cleaned every nook and cranny and blower fins to no avail. Its burn is on C setting full bore a bag every 12-13 hours, on D setting on 5 it would go about a day and a half before needing a bag. Flame is nice and dances around just like my fathers at his house, any ideas i have done everything mentioned in this posting with no difference??