I looked at this fireplace for a friend who said that it never worked. There is a wall switch that has an 18 gauge wire running down to the ignitor area with the two connections of the white and red wires on posts connected to the area behind the switch ("on" "off" or "remote") The manual online doesn't show how to or what to connect the lv wire to. There isn't any feed ran to the j-box but it looks like the receptacle there would only be used for the blower motor, which they don't have one. Based on other things that I've read, it looks like the 120v isn't needed. Is this true? The owner can get the pilot lit but the flame doesn't come on to the logs. Any suggestions on trouble shooting this? Should I take the wall switch out and clean the connections? It has a standard 120v switch. All of the fireplaces that we have installed in new builds have a regular 120v switch. Could the connections at the pilot area need to be cleaned? Thanks for any help!