I bought my pellet stove from these guys towards the end of the season last year. I only ran a few bags through before it was time to shut down. I went with them based on a couple recommendations for their customer service. So far it has been a great experience. The people who came out for the install were really knowledgeable and took the time to talk me to about running/cleaning the stove. I thought I had a problem with the OAK (they installed it) this year and they came out and checked it for a fraction of the price they should have charged for the time they spent here (there wasn't an issue). And to top it off, they called me today to let me know that $300 tax credit was extended for the 2012 tax year. I did not know know this and did not expect them to take the time to call their customers to inform them. I thought it shows how much they value their customers. So, I thought I should take the time to let others know about them and recommend them to you guys.