Hey guys
At Christmas last year I received an iPad 4th generation from my father (the one with the Retina display).
My 3 year old uses it to watch videos from time to time (tractors stuck in the mud, construction sites, etc).
2 weeks ago I was surfing this forum and I hear a SMASH upstairs (my wife was with the kids..). I knew only one thing could have made that sound. I get upstairs and sure enough, the iPad is on the floor (ceramic). My oldest knocked it off of the island while swinging a helium balloon (it was his Bday). So, it is broke.
I contact Apple and they advise me that they don't repair the digitizers. I can take it to an Apple store (nearest one is 700 KM away) which will allow for a swap out. It is obviously considered Out of Warranty (OOW) service. THe option they give me is as follows: send broken one to them and for $350 they send me a new one and transfer the remaining warranty to it. Ok. Sounds good.
Last week (Monday) I was on vacation in my hometown. I bring the iPad to a UPS store and pay $40 for overnight shipping to an Apple address in Canada. Within 2 days I get a notice that a new one has been shipped from Reno, NV. Great. However, it is sending it to an address that does not exist!
I contact UPS and they say Apple has a clause that won't allow for a change of address during transit (anti theft policy, makes sense). Apple says they can't change the address!?!?!?!?! Soooooo, the new iPad is sitting in a building somewhere, UPS sent a postcard to APple to advise the address doesn't exist, they will in 4 days return to sender. ONCE apple receives the new one back and it has been signed for, they will then try sending another one to me. SIGH. 2 weeks later.
And to top it off, APple charges $35 a service call after 90 days of purchasing your Apple product. $35 per call !!
End of rant. lol
Andrew
At Christmas last year I received an iPad 4th generation from my father (the one with the Retina display).
My 3 year old uses it to watch videos from time to time (tractors stuck in the mud, construction sites, etc).
2 weeks ago I was surfing this forum and I hear a SMASH upstairs (my wife was with the kids..). I knew only one thing could have made that sound. I get upstairs and sure enough, the iPad is on the floor (ceramic). My oldest knocked it off of the island while swinging a helium balloon (it was his Bday). So, it is broke.
I contact Apple and they advise me that they don't repair the digitizers. I can take it to an Apple store (nearest one is 700 KM away) which will allow for a swap out. It is obviously considered Out of Warranty (OOW) service. THe option they give me is as follows: send broken one to them and for $350 they send me a new one and transfer the remaining warranty to it. Ok. Sounds good.
Last week (Monday) I was on vacation in my hometown. I bring the iPad to a UPS store and pay $40 for overnight shipping to an Apple address in Canada. Within 2 days I get a notice that a new one has been shipped from Reno, NV. Great. However, it is sending it to an address that does not exist!
I contact UPS and they say Apple has a clause that won't allow for a change of address during transit (anti theft policy, makes sense). Apple says they can't change the address!?!?!?!?! Soooooo, the new iPad is sitting in a building somewhere, UPS sent a postcard to APple to advise the address doesn't exist, they will in 4 days return to sender. ONCE apple receives the new one back and it has been signed for, they will then try sending another one to me. SIGH. 2 weeks later.
And to top it off, APple charges $35 a service call after 90 days of purchasing your Apple product. $35 per call !!
End of rant. lol
Andrew