I suspect, as others have noted here, that the wood is too wet. I usually use kindling and then two logs as the base, and it works.Made sure of that today and got the fire going a bit but with two logs and the door closed the thermometer only got about half way to the red. I know that the manual says to just use two logs and some kindling - do you feel that's enough for yours or should I be putting more wood in? Another person said the wood might be too moist (It was wood used last winter - my first winter here - and I had it outside under cover all spring/summer/fall - but maybe still not seasoned enough?). If the wood is too moist is that going to prevent it from getting hot enough?
Also - I've lived in warm weather my whole life. We moved to the mountains of NC last winter. I may just be too dumb to light a good fire! Will try again tomorrow after reading the comments.
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. I'll do this and let you know. Thanks again!