The arm attached to the auto clean motor has apparently disengaged. It cannot be accessed by removing the motor or through the ash pan. How do I access this? Quadrafire Mt Vernon AE
auto clean on Quad Mt Vernon
- Thread starter drumbeater7
- Start date
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BigJohnfromCT
Feeling the Heat
Might depend on which end came off. If you pull the firepot you might gain some access. Also, whenever the power is dropped and restored, the stove will perform an auto clean. Try unplugging, replugging, and unplugging again when the firepot floor is in mid cycle. HTH. Good luck.
The arm came off the motor. Access is required to the motor. Service is unavailable in this area. They want to sell stoves but cannot service them for 3 months. Annual clean outs are more important to them than breakdowns. (and this is almost January 2022) I WILL NEVER BUY A QUADRAFIRE AGAIN AND REGRET EVERY MINUTE THAT I OWN 3. I need 3 to keep one running. What a waste of money. The Mt Vernon AE will barely heat a 17x22 foot room. Never shuts off because it never reaches desired temperature. 70 degrees. As a result I tore the damn thing apart and hopefully reattached the arm satisfactorily. Terrible design. Only had 2 screws left over. lol
BigJohnfromCT
Feeling the Heat
Sorry for your problems. From your descriptions, I really can't determine what you are doing wrong. I've had me Quadfire for 11 years. It just runs and runs and heats and heats. In fact, I'm getting ready to name it as it has become a part of the family. Sounds to me like your gripe should be with the supplier you chose.
