Beware of Mendota

[vpracer]

Spent a large amount of money on a DXV45 with the Andover doors. After construction of my home, the installer went to install the doors but they are too large. I was hoping to return them for a smaller door but in talking directly to Mendota they won't return them without the original "box". Of course the installing dealer has long discarded the box. $700 down the drain.....BUYERS BEWARE! I would think at the price point of these fireplaces, Johnson Gas could make an exception for the lack of a box.

 

[ACDKali]

Spent a large amount of money on a DXV45 with the Andover doors. After construction of my home, the installer went to install the doors but they are too large. I was hoping to return them for a smaller door but in talking directly to Mendota they won't return them without the original "box". Of course the installing dealer has long discarded the box. $700 down the drain.....BUYERS BEWARE! I would think at the price point of these fireplaces, Johnson Gas could make an exception for the lack of a box.

as a dealer of Mendota they are a great company. Talk to your dealer about a warranty. The DXV series has been around for a long period of time and has been a great product. Your dealer should be able to help, be honest and kind and they should be able to help. I would pass this through as a warranty in my shop

 

[begreen]

Yes, this sounds a lot more like a dealer issue than a Mendota issue.