BK Ashford stove issues

[Tron]

Modern americans are not interested in telephone calls, we reward companies that embrace current times and get an online parts ordering system. A "buy it now" button.

Another advantage of that is that the customer can be sure, if he does his due diligence, of course, that he actually gets the correct part.
I can't count the times that I have been unable to get the person on the other end of the phone to write down stuff correctly...

 

[Murray01]

Another good option is calling BK, they should be able to provide technical information. Even the owner's manuals are pretty good. The dealer is the last place I'd go as they specialize in selling new stoves like a car salesman.

A few years ago I contacted BK Canada and their representative was full of answers. We had a couple of phone conversations, probably an hour or so between the two calls, he answered all my questions plus a whole lot of questions that I didn’t ask but should have. I was very impressed with the knowledge shared and some suggestions offered.

 

[Highbeam]

A few years ago I contacted BK Canada and their representative was full of answers. We had a couple of phone conversations, probably an hour or so between the two calls, he answered all my questions plus a whole lot of questions that I didn’t ask but should have. I was very impressed with the knowledge shared and some suggestions offered.

I known I wrote that the new generations don't like telephone calls and then the next sentence I wrote that you should call tech support if needed. Sounds kinda funny but there is a time for a phone call, ordering parts is not it. I would not call a dealer for tech support. Likely that they've never even run a BK stove.

 

[Ashful]

I see I got @Highbeam going... like kicking a hornet's nest.

I don't mind having to call, but it usually takes me a week or two to get around to it, as it seems the dealership closes each day before the mad dash that is my every working day, ends. I always seem to remember that I failed to call the dealer (again), when I'm reloading the stove each evening.

On my own case, they did call me back two days ago, but I was on another call, so had to let it go to voicemail. I've been running around like a one-armed paperhanger the last two days, so I haven't had a chance to return their call and get the parts on order.

I have time to burn at 11pm, when my work day finally winds down and I turn on the TV and do my Amazon shopping. It's significantly harder to find a free ten minutes to call while the store is open, but I'll get that done at some point, soon.