Blaze King Princess 32 (newbie) what am I doing wrong?

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OP, I'd be interested in what happened when you call our offices and "were not able to provide any information to help".

Did you happen to catch the staff members name?

BKVP
 
That was someone else, OP in the initial post stated 15'.
But even then, your 25' is almost 1/3 taller than a 19' flue...

Ours is around 20', I think, and I have no draft issues at all.
Yea that’s the quote in my post, the 19’ guy. Should be in its own thread so there wasn’t the confusion..