I own a 2001 Fireplace Xtrordinair Zero Clearance Wood burning Fireplace Model 44 Elite. Recently the two prongs of the by-pass control rod separated from the two protrusions on top of the by-pass plate. Don't ask me how. Seems physically impossible, but they have. Neither the local dealer from whom I purchased the unit, our local independent fireplace expert, nor Travis Industries (after repeated emails) will help me with my problem. Thanks a lot. So, I'm on my own here. I've been able to reach up into the unit and get one of the rods to fit back into one of the protrusions but not both. And, of course, that one rod easily becomes separated again from the plate as soon as the plate it moved in and out. Anybody out there had this problem before? Were you able to fix it? If so, I'd love to hear how. Thanks. JW