Cab50 problem....again.

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I'm pretty sure the auger is not jam. I took out all the pellets and vacuumed out the the top and bottoms of the chute. I took the shop vac hose and vacuumed out the venting. Cleaned inside the stove. Made sure the ash pan, cleaning rod, and hopper lid was correctly placed.

Am I missing something?
 
MommyOf4 said:
adapter, tee, long vent pipe (not sure what it's called), 90(?) elbow, long piece out through the wall and a rain cap attached to it.
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I would clean all of the venting from the exhaust outlet to the cap.
 
DexterDay said:
Something is not right if it's burning black (anytime). Regardless of pellet..... :(
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Ok...correction...I've gotten black soot like that ever since my stove started going haywire back in mid December.
 
In the process of cleaning out the venting I tried to remove the rain cap from the outside and noticed that our installers sealed it inside with silicone. ARGH! The only way to take it off would be to scrape the silicone of somehow, correct?
 
Our dealer came by today and the stove started right up for them (after I tried everyday for a week now), but they did notice that one of the snap disks was defective. They replaced it and it's working again without any issues so far! There's no black ash on the window yet.
 
Has the dealer charged you anything yet for the service calls???
 
MommyOf4 said:
Our dealer came by today and the stove started right up for them (after I tried everyday for a week now), but they did notice that one of the snap disks was defective. They replaced it and it's working again without any issues so far! There's no black ash on the window yet.
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Keep your fingers crossed, and let us know how it goes.
 
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gfreek said:
Has the dealer charged you anything yet for the service calls???
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Nope! Everything has been covered under the warranty so far. I made sure to tip them well though! I would HATE to work in this cold weather and not get paid.
 
[Hearth.com] Cab50 problem....again. How does this look to you all. Been running on medium half feed and damper open all the way. Last time I cleaned it after it was on high for a couple of nights the back baffle plates were black with ash. Is this ok?Link Removed now in the pic only one side which is the exhaust side is covered but the center and left seem normal. When I have burned on medium with the damper closed mostly didn't have this. Should I close the damper some? Justt making sure all is running correctly.
 
Our dealer just switched out our control box and wouldn't even take a tip for coming out. He said that our control box was on the wrong setting. He said it was supposed to be on 2 but was on 4? I though it was supposed to be on 4.
 
Depending on the part number on the box it is supposed to be a 4. This is if it is the original control box. Then new control boxes have only been out for a few months. THOSE are supposed to be on a two. I have the old one and when I did try it on two , my igniter and feed system wouldn't work. Put it back to four and no problems! When did you purchase and what date was te stove manufactured?
 
I bought ours mid Sept of 2012. I can't seem to find the manufacturing date.
 
MommyOf4, did they ever change the door gasket ??
 
MommyOf4 said:
Our dealer just switched out our control box and wouldn't even take a tip for coming out. He said that our control box was on the wrong setting. He said it was supposed to be on 2 but was on 4? I though it was supposed to be on 4.
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all depends on the part number
 
MommyOf4 said:
Our dealer just switched out our control box ........He said that our control box was on the wrong setting. He said it was supposed to be on 2 but was on 4? I though it was supposed to be on 4.
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So we're assuming that since you didn't mention how the stove was running, everything is still OK??
 
They still haven't changed it. They said I need to shut the door tighter. We've been pushing it as tight as we can. It's been working ok so far. We'll see in a few hours.
 
MommyOf4 said:
They still haven't changed it. They said I need to shut the door tighter. We've been pushing it as tight as we can. It's been working ok so far. We'll see in a few hours.
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Hi. Sorry for the late replay. I had to get back to work. The part number on my control box was made in 2008 and it is part number 7058-172 which is the first control boxes they put in the EcoChoice stoves. That is supposed to be a 4. My stove was made this year also. The new control boxes are 7058-188. You can see the number on the control box just by taking the side panel off. Nothing else needs to be done. What HHT didn't ASK me when they checked my serial number was what is the part number on my control box when I had an issue. They ASSUMED because it was made in sep/oct 2012 that it had the new control box. Obviously not true. qdinfo@hearthnhome.com answered this question for me about the 2 or 4 setting. HHT techs are ok but not the best on the call line. Hope all is working better!
 
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