Hi all,
I have read through some of the posts from other members dealing with pellet stoves that won't stay lit. We are experiencing the same issue but I am not finding the error messages on my stove that other members seem to be getting on theirs. The stove has been thoroughly cleaned and inspected by a professional. He got it started and before leaving he said that if it shuts off again we should see a flashing 'V' which will indicate that it needs a new sensor. I just started it up. I could hear the lovely sounds of pellets dropping into the pan and watched them light nicely. The pellets stopped feeding, the flame grew grew strong and the fan kicked on. Then I watched the flame get smaller and smaller until there were only glowing embers in the bottom. After several minutes the stove gave the dreaded beeping series that either means it's in need of more pellets or the pot needs emptying. For those of you who own a castle serenity you have seen that this is exactly what reads on the screen but neither is the problem. I hit the button that returns you to the 'home' screen and there was no flashing 'V'. I wish I knew where to find the 'V' or how to test if there is a sensor problem...and which sensor the professional was referring to.
If anyone has had experience with this problem, especially with this stove in particular, please feel free to share your thoughts. We have loved this stove until this issue has come up. In fact we were just about to purchase a second one for an unheated room off the garage. My husband is a Covid nurse and should the hospitals full again he will move out to that room once more to keep his distance from me and the kids. It was cold last spring when he had to do this but if he has to stay there this winter it is going to be freezing. I'd really like to put one in that room with confidence. Thanks a bunch!
I have read through some of the posts from other members dealing with pellet stoves that won't stay lit. We are experiencing the same issue but I am not finding the error messages on my stove that other members seem to be getting on theirs. The stove has been thoroughly cleaned and inspected by a professional. He got it started and before leaving he said that if it shuts off again we should see a flashing 'V' which will indicate that it needs a new sensor. I just started it up. I could hear the lovely sounds of pellets dropping into the pan and watched them light nicely. The pellets stopped feeding, the flame grew grew strong and the fan kicked on. Then I watched the flame get smaller and smaller until there were only glowing embers in the bottom. After several minutes the stove gave the dreaded beeping series that either means it's in need of more pellets or the pot needs emptying. For those of you who own a castle serenity you have seen that this is exactly what reads on the screen but neither is the problem. I hit the button that returns you to the 'home' screen and there was no flashing 'V'. I wish I knew where to find the 'V' or how to test if there is a sensor problem...and which sensor the professional was referring to.
If anyone has had experience with this problem, especially with this stove in particular, please feel free to share your thoughts. We have loved this stove until this issue has come up. In fact we were just about to purchase a second one for an unheated room off the garage. My husband is a Covid nurse and should the hospitals full again he will move out to that room once more to keep his distance from me and the kids. It was cold last spring when he had to do this but if he has to stay there this winter it is going to be freezing. I'd really like to put one in that room with confidence. Thanks a bunch!
![[Hearth.com] Castle Serenity won't stay lit, no flashing error light](https://www.hearth.com/talk/data/attachments/264/264247-21b42f227ea3d767e2474bcac5b00b98.jpg?hash=FqSTJTa2ZB "[Hearth.com] Castle Serenity won't stay lit, no flashing error light")
