HI All,
New to the forum as I just purchased the Castle Serenity Pellet Stove. Had it installed last Friday and the installers did a terrific job. Got the stove going and they briefly showed me how it works. Of course as soon as they left, the stove went awry. Stove stopped igniting and kept getting an error about checking the hopper to make sure its full or to check the burn pot. All was fine there. I would then turn the stove off, wait 30 minutes and try again. Did this on and off for 5+ hours with the same results. Now the stove doesn't ignite whatsoever. Haven't had the opportunity to call tech service at Castle yet, but would anybody have any ideas as to what's going on? Thanks for any and all assistance. thanks!
Dave
New to the forum as I just purchased the Castle Serenity Pellet Stove. Had it installed last Friday and the installers did a terrific job. Got the stove going and they briefly showed me how it works. Of course as soon as they left, the stove went awry. Stove stopped igniting and kept getting an error about checking the hopper to make sure its full or to check the burn pot. All was fine there. I would then turn the stove off, wait 30 minutes and try again. Did this on and off for 5+ hours with the same results. Now the stove doesn't ignite whatsoever. Haven't had the opportunity to call tech service at Castle yet, but would anybody have any ideas as to what's going on? Thanks for any and all assistance. thanks!
Dave
A failure this early with those codes etc is probably a bad board as it should at least try and feed and start the ignition sequence and run for a few minutes before a shut down if the proof of fire is sensor is not satisfied.