![[Hearth.com] Catalyst damage](https://www.hearth.com/talk/data/attachments/349/349051-60532bfa84a14a183db652a6dc3f3946.jpg?hash=CQwsmYSazx "[Hearth.com] Catalyst damage")
What is causing this damage? 4 years old. I noticed a little gap last year but this is bad. Ordered a new one but I don’t want it to happen again.
Catalyst damage
- Thread starter Alan1978
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What is causing this damage? 4 years old. I noticed a little gap last year but this is bad. Ordered a new one but I don’t want it to happen again.
There have been more reports. Seems to be a manufacturing issue for a certain set of cats.
Note that if you bought the stove new, you have a first cat replacement under warranty for free.
Contact BK for that
Note that if you bought the stove new, you have a first cat replacement under warranty for free.
Contact BK for that
The ceramic cats don't do that shrinkage thing. Maybe in the future you might want to try a ceramic. I've used both and definitely prefer ceramic.
In Idaho, you have a long heating season and 4 years of actual full time heating can be a lot of hours. Note that you can only really expect 10-12 thousand hours of cat life and should start looking for signs of failure like smoke from the chimney.
In Idaho, you have a long heating season and 4 years of actual full time heating can be a lot of hours. Note that you can only really expect 10-12 thousand hours of cat life and should start looking for signs of failure like smoke from the chimney.
Through the Dealer or directly from BK? Not sure I registered it.
I'd contact BK - if they say you have to go through the dealer, you already have their support with the dealer.
You'll need the original paperwork like the receipt and the little form that comes with the stove for this "promotion" Definitely get the free one from BK if you can.
The Owners Manual details the warranty. Additionally, when each stove is manufactured, with the manual,cat thermometer and warranty registration card is also a sequentially numbered card. That is a promotional 10-year warranty card. If the homeowner returns that card to us, the mfg of the combustor grants us an extended, non prorated 10 year warranty. It is a one time replacement and is non transferable.
Contact your dealer for warranty.
BKVP
Contact your dealer for warranty.
BKVP
BKVP - these are defective cats no? Been a lot of posts about this same issue, including me. Doesn't seem right that the one free replacement gets used up due to this issue.
The mfg of the cats believes they retract due to temperatures, not defective. They only honor 1 free, no cost replacement which we extend to owners.
Additionally, the DOE funded study is wrapping up; a study done by national labs Brookhaven and Berkeley in concert with Applied Ceramics. Once this study is complete, more findings will inform cat mfgs on design, coatings etc.
All mfgs using cats are awaiting those findings. There is a cat mfg that gave us samples and we are testing and evaluating performance. More providers will spur innovation.
Keep in mind this 10-year coverage is promotional only. The stove mfg warranty is still in effect.
BKVP
Additionally, the DOE funded study is wrapping up; a study done by national labs Brookhaven and Berkeley in concert with Applied Ceramics. Once this study is complete, more findings will inform cat mfgs on design, coatings etc.
All mfgs using cats are awaiting those findings. There is a cat mfg that gave us samples and we are testing and evaluating performance. More providers will spur innovation.
Keep in mind this 10-year coverage is promotional only. The stove mfg warranty is still in effect.
BKVP
I suggest that there is something wrong with some batch of cats.
Mine from 2017 is fine, not separating. The separation issue did not come up nearly as much a few years ago as it does the last 2 years.
It appears something has changed. Or people are suddenly much more vocal when it goes wrong.
Mine from 2017 is fine, not separating. The separation issue did not come up nearly as much a few years ago as it does the last 2 years.
It appears something has changed. Or people are suddenly much more vocal when it goes wrong.
Same supplier since 2015. We track serial stove numbers from cats that are replaced.
Completely random, not associated with a single run. A few things in common are length of chimney, too small a stove being operated for sq. ft. etc.
Nothing is definitive thus far...
BKVP
@BKVP How long does a combuster/catalyst warranty claim take to process? I submitted my claim on June 1st for the Ashford instert and the dealer still hasn't called me with an update for the replacement combuster. It's frustrating because they won't even return my calls or give me an update at a minimum.
Please call our office to see if warranty has been filed by dealer. 509-522-2730
Avery can help you.
BKVP
Avery can help you.
BKVP
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