Well, since ordering in early October, we have finally have our new stove installed. Unfortunately, we ran into some issues. I was told we were getting an experienced installer, but I think he quit. We ended up with a mom and son and Im sure she was a sales lady most of the time. My son over heard them saying several times that they didnt know what they were doing.
Problem 1: I was told cutting out my heart form would be no problem, but then was told I needed another fireplace since they couldn't get the pipe past the damper. I advised them to just cut the damper out and was told it's impossible. So I spent hr with a grinder on a Sat cutting it out. But now we were bumped on the schedule 4 weeks.
Problem 2: When they came to install the second time, they were certainly inexperienced at installing. They didnt finish because they said a part was broken. This is where my son overheard them questioning what they were doing several times.
Problem 3: A week later we have it installed. But its a bit crooked and the left/bottom decorative plating is completely loose just flapping around. Also, I was hoping the decorate surround would be close to flush with the brick (understanding that brick isn't perfectly plumb), but they left it about an 3/4" out from the brick.
Problem 4: They didnt insulate the liner, but ive heard mixed advice wether this is necessary.,
Problem 5: The cap for the stove pipe just blew off and is sitting askew as I type this. Shouldn't this have been caulked on and not just floating?
Im having my first fire now and just put a few sticks in and 1 log. Its sitting at 900 degrees with everything closed down. Seems a bit high for such a small amount of fuel. Do the Ci2700s come with restrictor plates. I have a 25' run of Pipe, so I assume I got a pretty strong draft.
Well, not that I vented I feel a little better.
There is a guy in town Im going to have look at it. He was who I wanted to install it in the first place, but he didnt want to deal with the heat form. Hopefully I can pay him to fix these issues.
Problem 1: I was told cutting out my heart form would be no problem, but then was told I needed another fireplace since they couldn't get the pipe past the damper. I advised them to just cut the damper out and was told it's impossible. So I spent hr with a grinder on a Sat cutting it out. But now we were bumped on the schedule 4 weeks.
Problem 2: When they came to install the second time, they were certainly inexperienced at installing. They didnt finish because they said a part was broken. This is where my son overheard them questioning what they were doing several times.
Problem 3: A week later we have it installed. But its a bit crooked and the left/bottom decorative plating is completely loose just flapping around. Also, I was hoping the decorate surround would be close to flush with the brick (understanding that brick isn't perfectly plumb), but they left it about an 3/4" out from the brick.
Problem 4: They didnt insulate the liner, but ive heard mixed advice wether this is necessary.,
Problem 5: The cap for the stove pipe just blew off and is sitting askew as I type this. Shouldn't this have been caulked on and not just floating?
Im having my first fire now and just put a few sticks in and 1 log. Its sitting at 900 degrees with everything closed down. Seems a bit high for such a small amount of fuel. Do the Ci2700s come with restrictor plates. I have a 25' run of Pipe, so I assume I got a pretty strong draft.
Well, not that I vented I feel a little better.
There is a guy in town Im going to have look at it. He was who I wanted to install it in the first place, but he didnt want to deal with the heat form. Hopefully I can pay him to fix these issues.
