Hi. Just found this forum and am hoping for a bit of wisdom and education. Our house has a Dovre DDVi NG fireplace insert, likely installed 1996 or 1997. It worked beautifully for the first 2 winters we've owned it. This winter, we've had 2 techs out; forget the first one--there wasn't a bird's nest in the chimney. The 2nd determined there were two holes in the burner, packed some steel wool in there & said "no parts from the manufacturer."
So, it "works" but I cannot think steel wool is the answer.
Are there any options other than paying the big bucks for a complete new insert? That's a bit out of the budget.
Thank you for any ideas, and ELI5 (Explain Like I'm 5)
Peg
So, it "works" but I cannot think steel wool is the answer.
Are there any options other than paying the big bucks for a complete new insert? That's a bit out of the budget.
Thank you for any ideas, and ELI5 (Explain Like I'm 5)
Peg
![[Hearth.com] Dovre DDVi NG Burner Problem [Hearth.com] Dovre DDVi NG Burner Problem](https://www.hearth.com/talk/data/attachments/171/171326-b618d3bce830623016d1f6b1535e520c.jpg?hash=LUU8n26XLy)