Earlier this year I had a water leak in my EB-150. It was a couple months out of full warranty when I called Dale at Econoburn. He asked me to ship it back to him and I eventually got around to getting it to him late June/Early July. Within 1 to 2 weeks I heard back from Dale telling me the boiler was ready and there was NO CHARGE $.
Now when I was originally looking for a wood boiler I spent many hours in here reading and learning and deciding the pros and cons of different boilers. Two of the big reasons I went with Econoburn were because customer response to all inquiries were prompt and friendly and they are an American company. MADE IN THE U.S.A. Yes they are great boilers also but I'm sure other boilers can claim the same thing so that may or may not separate them from their competition. But their customer service truly does.
So they not only repaired my boiler but they did it within 7-10 days. Not only did they repair my boiler but you won't believe the upgrades they performed while they had the boiler there! They replaced the nozzle. No charge. They replaced the door gaskets. No Charge! They upgraded the controller. No Charge! The installed a fan toggle switch. No Charge! They gave me a new refractory for the secondary burn chamber. No charge!
Come time to make arrangements for the return shipping, I asked Dale if they could deliver it to Fastenal in Dunkirk(5 miles or so) because I could have it shipped home for $200.00 bucks if they did. Dale stated it wasn't their policy but when he heard what it would save me in shipping he went over and beyond and dropped it at Fastenal. No Charge! I'm telling you you will be hard pressed to get better customer service than that.
Any piece of equipment can have problems from time to time but to find a company that stands by its product is priceless. Kudos to Econoburn. The best service I ever received from any company!
So if you are looking for a wood boiler and can't decide between an Econoburn and another manufacturer .....................Go Econoburn! You won't be sorry!
Now when I was originally looking for a wood boiler I spent many hours in here reading and learning and deciding the pros and cons of different boilers. Two of the big reasons I went with Econoburn were because customer response to all inquiries were prompt and friendly and they are an American company. MADE IN THE U.S.A. Yes they are great boilers also but I'm sure other boilers can claim the same thing so that may or may not separate them from their competition. But their customer service truly does.
So they not only repaired my boiler but they did it within 7-10 days. Not only did they repair my boiler but you won't believe the upgrades they performed while they had the boiler there! They replaced the nozzle. No charge. They replaced the door gaskets. No Charge! They upgraded the controller. No Charge! The installed a fan toggle switch. No Charge! They gave me a new refractory for the secondary burn chamber. No charge!
Come time to make arrangements for the return shipping, I asked Dale if they could deliver it to Fastenal in Dunkirk(5 miles or so) because I could have it shipped home for $200.00 bucks if they did. Dale stated it wasn't their policy but when he heard what it would save me in shipping he went over and beyond and dropped it at Fastenal. No Charge! I'm telling you you will be hard pressed to get better customer service than that.
Any piece of equipment can have problems from time to time but to find a company that stands by its product is priceless. Kudos to Econoburn. The best service I ever received from any company!
So if you are looking for a wood boiler and can't decide between an Econoburn and another manufacturer .....................Go Econoburn! You won't be sorry!
