Englander Smart Stove problems

[Shooter06]

This will be a long post, but I'm in need of help/guidance...
I've had a Smart stove for four years now. I bought it specifically because it had a thermostat and would turn itself completely off, then re-light a fire when the house got cool. I recently had to replace the control board, and they've since redesigned it. Now the stove starts, has a large fire to warm the house, then goes down to a very small flame constantly. Once the temp drops, it add more pellets, ramping the fire up, but then goes back down to a small flame.
The problem I'm having; even with the stove's thermostat set on 60, my house is getting 75-78 degrees due to the small flame running all the time. Tech support says they changed the stoves operation to save on ignitors, and that I should just turn the stove off if it gets too warm in the house, which is pretty hard to do when I work twelve hour days and a not home. They also suggested I run the stove on manual mode. I've tried that, however, the house still gets over 75 degrees.
Their customer service says the stove is functioning just like its designed to, however, it doesn't work like it did when I bought it, and I think its crappy to change how its designed after I bought it.
Maybe my house is too insulated, but its at the point now that I can't use the stove since it gets too hot.
Any ideas?

 

[ericofmaine]

What model stove is this? In looking through what I THINK is the manual for the Smart Stove online, it appears that what they're telling you is now correct as I could not find any information about making the stove go from Hi/Lo (what you're running) to On/Off (what you desire).

Eric

 

[Mt Bob]

The early Smart Stoves were self igniting,the later ones are not,only go from heat to low burn.Like taking a 10 year leap backwards.There is no reason they cannot provide you with a board with the original programming.Or send you the programming,as the control board has a USB programming port.

 

[Highbeam]

That is bogus. You bought a stove with on/off capability and they took that away from you. Your stove is now too big for your needs.

I would prefer the high/low function if the house heat demand was such that the stove had to run non-stop to keep it at the thermostat setpoint. Don't pellet stoves have the option? Hi/low, on/off, or constant?

 

[Shooter06]

The stove is a 25SS-P01. They’ve changed the way the stove operates, and it’s a huge step back.

What model stove is this? In looking through what I THINK is the manual for the Smart Stove online, it appears that what they're telling you is now correct as I could not find any information about making the stove go from Hi/Lo (what you're running) to On/Off (what you desire).

Eric

 

[Shooter06]

I agree it’s bogus. It worked fine for three years, but now it doesn’t work for my house at all. I’m more upset with their bad customer service about a stove that now doesn’t work for me.

That is bogus. You bought a stove with on/off capability and they took that away from you. Your stove is now too big for your needs.

I would prefer the high/low function if the house heat demand was such that the stove had to run non-stop to keep it at the thermostat setpoint. Don't pellet stoves have the option? Hi/low, on/off, or constant?

 

[Shooter06]

I asked if they had the old control boards, or could reprogram the new one I bought, but it’s a “safety thing”.

So now I’m stuck with a nice stove that doesn’t do me any good.

The early Smart Stoves were self igniting,the later ones are not,only go from heat to low burn.Like taking a 10 year leap backwards.There is no reason they cannot provide you with a board with the original programming.Or send you the programming,as the control board has a USB programming port.

 

[ericofmaine]

I ran into the same problem with my 25 EPI insert. I bought mine used and it has a very early firmware version in it, will only do On/Off. Went round and round with customer support to get an updated chip, no go. But, they would gladly sell me a $260 control board to get the $3 chip I need.

Eric

 

[zrock]

if you still have your old control board send it to a electrical repair and they should be able to replace teh faulty part and bring your stove back to what you like.. Or look on ebay for a older board.

 

[Ssyko]

I ran into the same problem with my 25 EPI insert. I bought mine used and it has a very early firmware version in it, will only do On/Off. Went round and round with customer support to get an updated chip, no go. But, they would gladly sell me a $260 control board to get the $3 chip I need.
Eric

the big thing with the chips is most are SMD/SMT mounted on the board not sockets, so they aren't consumer changeable. after researching a few chips the MFG's are using they are all using security bit's in the chips from being duplicated by pirates

From ATMEGA 16U data sheet: Optional Boot Code Section with Independent Lock Bits z In-System Programming by On-chip Boot Program z True Read-While-Write Operation ̶ Programming Lock for Software Security