Harman Accentra Auger turns and stops

[STLSully]

I have a 2005 Harman Accentra that has been meticulously maintained by me for 10 years. Recently, I have had issues with Green Supreme pellets causing a very hard buildup in the burn pot. At times the auger seemed to struggle. I made sure to thoroughly scrape the burn pot each day.
About a week ago, the feed motor seemed to be straining to turn the auger. I shut down the stove, removed the auger and cleaned everything out. I didn't find any foreign objects. When I reassembled the stove, and turned on the stove, the auger turned three complete turns and then never turned again. I figured that my feed motor had finally given up so I ordered a replacement motor. I installed the new motor and the same thing happened. The auger made three complete turns and then never turned again. The combustion motor blows and I have thoroughly cleaned the unit. The auger turns easily by hand. I know I installed the feed plate properly. Any thoughts?

 

[heat seeker]

When it doesn't turn, is the motor getting voltage? In other words, is it trying to turn? Answering that will determine if you have a mechanical or electrical problem.

 

[STLSully]

When it doesn't turn, is the motor getting voltage? In other words, is it trying to turn? Answering that will determine if you have a mechanical or electrical problem.

It appears to be trying to turn. The motor appears to be getting voltage.

 

[STLSully]

When it doesn't turn, is the motor getting voltage? In other words, is it trying to turn? Answering that will determine if you have a mechanical or electrical problem.

So I pulled the auger again and studied it more closely. It is noticeably worn at the front end. Also, there is a rubbery gasket that between the auger tube and the bearing retainer that holds the auger in place that has disintegrated. I think I need to bite the bullet and buy a new auger.

 

[jhtran]

Hi,

any update on this? Did the new auger resolve your problem?

 

[Lake Girl]

The answer is here post #12 https://www.hearth.com/talk/threads...no-feed-on-harman-insert.152207/#post-2047662
Bought the wrong replacement motor... sounds like they are back up and running and found a good service tech.