Has anyone ordered wood pellets from orderpellets.com, based in upstate NY?

[sgtgeorge]

Has anyone ordered wood pellets from (broken link removed) We did, and got ripped off. No pellets and, according to the owner, no refund because he does not have the funds to give refunds. Anyone else have this situation? I disputed the charge on my credit card with the bank. Hopefully, I will be reimbursed? The actual address for orderpellets.com is 105 Depot St
Pine Bush, NY 12566. DO NOT DO BUSINESS WITH THESE PEOPLE!

 

[kyas]

I have not. But thank you for the heads up!

 

[tinkabranc]

Here are a couple of other threads about them from others..

https://www.hearth.com/talk/threads/23166/

https://www.hearth.com/talk/threads/30618/

 

[sgtgeorge]

OUCH!! They burned (no pun intended ) a lot of people.

 

[newpelletstove]

Based on all the pre-order disasters folks have been having, I think the lesson is - never prepay for pellets. Buy pellets only if they are sitting in the store. I am fortunate; in June I bought from a local, respectable and established hardware chain, who told me they had x number of tons sitting in a warehouse an hour or so away, and they could deliver immediately. I gave them my credit card number over the phone, and a couple of days later I had 5 tons delivered right to my cellar door, by a friendly and cooperative driver. So again - I am lucky to be learning from those of you who have been ripped off - I will never prepay, unless far in the future, some really reliable company emerges. Even then, payment upon receipt seems like the way to go.