Heat & Glo Gas Log Fireplace Won't Light

[DimSim]

TL;DR: It worked just fine two days ago but now nothing happens when turning it on. Is there anything I can try before calling in an expert?

I'm house-sitting for relatives for a few months while they are overseas. They have a gas log fireplace so, being winter here, I turned it on the first night for a couple of hours. No issues so far, it worked great.

I tried again two nights later and got nothing. The remote shows the fireplace to be 'On', but there is no flame, nor fan, nor any other signs of life. I'm not keen on giving the impression that I broke their fireplace after one night, so is there anything I can try before calling in the experts? My first thought was to check the pilot, but this model doesn't have a constantly lit pilot. I also replaced the batteries in the remote. That was about all I could think of.

Any suggestions would be appreciated. Cheers everyone.

Model: I30X-N-AU

 

[DAKSY]

Are there batteries in the receiver underneath the firebox?

 

[SumDumTek]

3 possible causes and the corrective actions

-Control module is not in “REMOTE” mode: Ensure module switch is set to REMOTE.

-Control module and remote control are not programmed to each other: The control module will beep when it successfully receives a command. If it does not beep, clear module memory and reprogram wall switch.

-Control module is unplugged. In case of power outage, backup batteries are depleted or missing: If the transmission indicator comes on when power button is pressed, verify that the control module is plugged in the fireplace junction box located in the controls area. Also verify that the batteries are installed in the battery pack