Heat & Glo NG Fireplace wont ignite from the light switch

[motoracer51]

I have a Heat & Glo NG Fireplace Model ST-HV-IPI. Was installed in the house when we bought it.

I'm having a problem with it. When I turn the light switch on, the illuminated embers/logs light up, but the ignition isn't activated. (I don't her the "clicking" of the igniter.)

When I open the access panel below the fireplace, and turn off, then on, the switch for "Flame Control" it ignites the fire, usually by the 2 or 3 switch. I clearly her the igniter "clicking" roughly 1/sec until it lights.

I have another Heat & Glo fireplace in my bedroom ( Model # SL-550TR-D ) that works perfectly. Turn the switch on, and it fires up, although it doesn't have the illuminated embers/logs.

Any help? Closest Heat & Glo dealer is 100+ miles away and a service call is rather expensive.

Thanks!

 

[DAKSY]

Please re-check your model number. That one doesn't exist.

 

[motoracer51]

Please re-check yoru model number. That one doesn't exist.

Corrected the OP.

Correct model is ST-HV-IPI

 

[DAKSY]

Go here & see if the info is pertinent...

aplusair.ca/wp-content/uploads/Intellifire-troubleshooting-guide.pdf