My wife and I recently purchased a house with a HeatTech insert in the family room. The unit was installed in 2002 and was last serviced in 2009. The stove was not run at all from July 2012 till now ( we are not sure about prior to that.)
We've replaced a bad circuit board already but have run in to another problem. The unit seems to operate properly but it is not heating the room it is in. Our house is 2100 sq ft with a pretty open floor plan.
We have been running this unit on a daily basis and more times then not it won't even warm up the room its in. The family is usually camped out right in front of the unit for the warmth.
I have cleaned the inside of the unit as there was hardly any ash inside it. I checked and we have good seals all around.
Not sure if this makes a difference or not but there is a 2 inch gap around the stove itself to the flange. Seems more cosmetic then function but definitely cheapens the unit quite abit.
I have contacted the company several times and have had less then stellar service from them.
We've replaced a bad circuit board already but have run in to another problem. The unit seems to operate properly but it is not heating the room it is in. Our house is 2100 sq ft with a pretty open floor plan.
We have been running this unit on a daily basis and more times then not it won't even warm up the room its in. The family is usually camped out right in front of the unit for the warmth.
I have cleaned the inside of the unit as there was hardly any ash inside it. I checked and we have good seals all around.
Not sure if this makes a difference or not but there is a 2 inch gap around the stove itself to the flange. Seems more cosmetic then function but definitely cheapens the unit quite abit.
I have contacted the company several times and have had less then stellar service from them.