HELP. WITH US Stove6041

[cnanab1]

HELP. We bought a US Stove 6041 on Nov 29,2013. Have had nothing but trouble with it. Constantly jamming. Pins popping out on auger. Just tried using it for first time this Season. Cleaned it all out prior. Turn it on, and all I hear is air blowing. No motor, auger.

Last year when we bought it , it must've jammed up with pellets 4 times. The little clip pins,that are on the bar inside burner, kept popping out. The pin holding auger,motor in back fell off. Nothing like wasting $2000.00 that we really didn't have. In total, this piece of expensive crap had only worked about 2 months efficiently. Now what can be the problem? Why only air blowing, and no motor, auger?

 

[tsmith]

Contact Englander Support for assistance they are supposed to have great customer assistance.
SUPPORT

After the sale...
We started out selling wood stoves over 30 years ago, and today we're selling stoves that burn wood, pellets and "multifuel," to homes all over the nation.

...And we're as committed as ever to top-notch service.
Need parts for your stove? Or would you like to try our popular,
click-through troubleshooting guide? You may wish to browse our Frequently Asked Questions section (FAQ's). And, as always, our downloadable Service Instruction Sheets and Owners' Manuals are free of charge.
Technical Support Line: (800) 245-6489
Email: Click Here to reach us by email

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Canada: English Telephone (902) 468-9608
Pour un service en Français: Téléphone (844) 411-2654
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[mchasal]

Contact Englander Support for assistance they are supposed to have great customer assistance.

Actually, I don't think we're dealing with an Englander Stove Works stove here. The subject is confusing since it says "US England Stove", but there is no Englander Stove Works model 6041. As best I can tell, this is a US Stove Company Model 6041.
http://www.homedepot.com/p/US-Stove-American-Harvest-2-000-sq-ft-Pellet-Stove-6041/202398329
Either that or the model number is wrong too.

Support for US Stove Company is here: http://www.usstove.com/index.php?route=information/page&post=1326

Sorry I don't really have any advice on the issues, perhaps correcting the title would help. If the auger isn't running on startup, that might indication an issue with a vacuum or door switch, or a gasket issue where it's not sealing and getting the proper airflow. See if you can check those and verify that the air path isn't obstructed.

 

[cnanab1]

Actually, I don't think we're dealing with an Englander Stove Works stove here. The subject is confusing since it says "US England Stove", but there is no Englander Stove Works model 6041. As best I can tell, this is a US Stove Company Model 6041.
http://www.homedepot.com/p/US-Stove-American-Harvest-2-000-sq-ft-Pellet-Stove-6041/202398329
Either that or the model number is wrong too.

Support for US Stove Company is here: http://www.usstove.com/index.php?route=information/page&post=1326

Sorry I don't really have any advice on the issues, perhaps correcting the title would help. If the auger isn't running on startup, that might indication an issue with a vacuum or door switch, or a gasket issue where it's not sealing and getting the proper airflow. See if you can check those and verify that the air path isn't obstructed.[/quote

 

[cnanab1]

Thank you. I tried calling Owen. Got voicemail. Waiting on return call.

 

[stoveguy2esw]

yep, its a USSC product, the OP actually did call my support department a few minutes ago, i directed her to USSC and shot a PM to Owen who had already seen this thread. im sure he's working to get her squared away.

im tickled having Owen here as we do get occasional calls from USSC customers, nice to have someone i can send them to.

 

[cnanab1]

Thank you. I reached his voicemail. Ugh. Just hoping this black box in family room wasn't a waste of monies.

 

[stoveguy2esw]

Owen will get you straight, be aware though this is the absolute busiest time of year for both our company's customer support sections , as you saw with the wait on the phone when you spoke to me, be patient with him, he'll definately get back to you