I cannot speak to the business of others but I can relate this info: This year we had about 213 individual copy right infringements against my website. That is to say, about 213 people decided to go into business servicing stoves and rather than make their own copy, they copied mine. Many were craigslist ads so they could have been the same people over and over but interestingly enough, we did see an ad for pellet service as far south as Georgia. I do not like to think of the industry as healthy or not...but rather a timeline toward adulthood. I think we are still in our adolescence and we just do not want to grow up, not yet anyway. The problem as I see it is that Americans simply do not like to cooperate. We are all in it for ourselves. Because we do not work together, we waste resources. Creating an industry that can sustain itself such as ours take cooperation from everyone...or we need a common motivator. Instability in world governments shouldn't dictate your heating bill, but it does...yet you cannot look anywhere in New England more than 10 feet and not see a tree....yet we buy pellets from BC and somehow that's cheaper? Any typical culdisac has 12 homes within 800 feet of one another and they ALL have their own $12k heating system...4 pellet boilers could run in series to generate enough heat for all of them at a fraction of the cost....but it doesn't happen. So Americans will continue on....one crisis at a time.