Hello all, I looking for an answer to the above question. When we bought our pellet-burning stove we were told that the reason it weighed so much and couldn't be tipped over was due to the fact that this might dislodge the heat-retaining bricks inside (I'm sure they have a more technical name, although for the life of me, I have no clue as to what that name might be). Now that it's up and running, it's munching through 15 kg a day which is making it less than the economic marvel we expected it to prove itself. When it's going, it's pretty much cool to the touch everywhere, and when we turn it off, it's pretty much cool to the touch everywhere. Is something not therefore wrong?...Why put in loads of heat-retaining bricks, increase the weight of the thing if it still doesn't retain heat? Thanks, in advance, for all help offered...in the potentially likely situation evolving where this is the daftest question ever asked, apologies...the is a first for us and we're left looking blankly at each other! Cheers again.