Hello all,
I'm new here and new to fireplace inserts. I, recently, had a Majestic Ruby propane insert installed. I'm not super thrilled with the appearance of the flames. I've had the company that installed it back out and he looked everything over and said that's how it's going to look. Some of the larger flame ports, in the back, don't allow the flames to join together to make a nice looking fire. They kind of look like fingers instead. The installer says it's because propane is heavier than gas and that's just how it's going to look. I'm just wondering if this is true, or if something can be done to make it look nicer? I thought maybe it was the air/propane ratio but he says no. I will try to post a picture of the flame, (site says my video file is too large) and I have it on the highest flame setting. Any advice is appreciated.
I'm new here and new to fireplace inserts. I, recently, had a Majestic Ruby propane insert installed. I'm not super thrilled with the appearance of the flames. I've had the company that installed it back out and he looked everything over and said that's how it's going to look. Some of the larger flame ports, in the back, don't allow the flames to join together to make a nice looking fire. They kind of look like fingers instead. The installer says it's because propane is heavier than gas and that's just how it's going to look. I'm just wondering if this is true, or if something can be done to make it look nicer? I thought maybe it was the air/propane ratio but he says no. I will try to post a picture of the flame, (site says my video file is too large) and I have it on the highest flame setting. Any advice is appreciated.
