Hello,
I’m hoping somebody can help. Give me some guidance here. Don’t have a lot of resources in my personal life to discuss wood Stoves with. The dealer I bought my stove from is not very helpful to say the least.
March 2020. My wife and I bought our first woodstove. We had a house that came with a hearth that was designed for a woodstove and after a lot of research I settled on the JOTUL.
I have to say from day one we were just overly pleased. Everything worked exactly as you would expect it. We seemed to have no issues. We found the stove to be beautiful and the fires It produced heated the house wonderfully.
So let’s see since I bought it at the end of 2020 winter we didn’t get to use it very much until the following year. So I guess that is winter 2021. Around Easter or so last year we started to notice some issues. The chimney was starting to black smoke something that had never done before. Upon closer investigation, I discovered that the catalyst combustor at the top of the stove was literally… Disintegrating? It was coming apart.
I did get in touch with the wholesaler, I have to say they were pretty easy to work with all things considered, JOTUL replaced the catalyst, and said that there was some built that were not up to manufacture recommended spec, and that there was some problem with whoever manufactured the catalyst.
So I take the stove apart and put the new combustor in, it’s great for the remainder of last winter, and it has been good for this year… Until recently.
I noticed the chimney is smoking again, and in the top right corner my combustor… Is starting to disintegrate again. It’s hard to explain, but it’s like the combustor is starting to collapse on itself.
I’m just at a loss for words. I haven’t even contacted the seller yet again. I don’t know whether I need to be demanding something else be done? Somebody look at my stove? Need a new stove?
Where the heat is not even our primary heat source, we do not burn 24 seven or anything.
I may be guilty of burning wood that has slightly higher moisture content than recommended… But that is the only thing that I know of that we might do wrong sometimes. We do not over fire the stove. I have three temperature gauges on various places on the stove and we have never burned hotter than the manual says is OK.
I just don’t understand it.
Any advice ?
If you zoom in on the top right corner of the combustor, you will see it’s starting to come apart in the corner. When we had our combustor replaced last year, the combustor was falling down on both the left and the right corner. So far this time it’s the right corner only.
![0216C1B2-B0F1-4006-8B0F-98762A0BC114.jpeg 0216C1B2-B0F1-4006-8B0F-98762A0BC114.jpeg](https://www.hearth.com/talk/data/attachments/305/305014-2c0628dfcc1fc20cdec52df4d626b479.jpg)
I’m hoping somebody can help. Give me some guidance here. Don’t have a lot of resources in my personal life to discuss wood Stoves with. The dealer I bought my stove from is not very helpful to say the least.
March 2020. My wife and I bought our first woodstove. We had a house that came with a hearth that was designed for a woodstove and after a lot of research I settled on the JOTUL.
I have to say from day one we were just overly pleased. Everything worked exactly as you would expect it. We seemed to have no issues. We found the stove to be beautiful and the fires It produced heated the house wonderfully.
So let’s see since I bought it at the end of 2020 winter we didn’t get to use it very much until the following year. So I guess that is winter 2021. Around Easter or so last year we started to notice some issues. The chimney was starting to black smoke something that had never done before. Upon closer investigation, I discovered that the catalyst combustor at the top of the stove was literally… Disintegrating? It was coming apart.
I did get in touch with the wholesaler, I have to say they were pretty easy to work with all things considered, JOTUL replaced the catalyst, and said that there was some built that were not up to manufacture recommended spec, and that there was some problem with whoever manufactured the catalyst.
So I take the stove apart and put the new combustor in, it’s great for the remainder of last winter, and it has been good for this year… Until recently.
I noticed the chimney is smoking again, and in the top right corner my combustor… Is starting to disintegrate again. It’s hard to explain, but it’s like the combustor is starting to collapse on itself.
I’m just at a loss for words. I haven’t even contacted the seller yet again. I don’t know whether I need to be demanding something else be done? Somebody look at my stove? Need a new stove?
Where the heat is not even our primary heat source, we do not burn 24 seven or anything.
I may be guilty of burning wood that has slightly higher moisture content than recommended… But that is the only thing that I know of that we might do wrong sometimes. We do not over fire the stove. I have three temperature gauges on various places on the stove and we have never burned hotter than the manual says is OK.
I just don’t understand it.
Any advice ?
If you zoom in on the top right corner of the combustor, you will see it’s starting to come apart in the corner. When we had our combustor replaced last year, the combustor was falling down on both the left and the right corner. So far this time it’s the right corner only.
![0216C1B2-B0F1-4006-8B0F-98762A0BC114.jpeg 0216C1B2-B0F1-4006-8B0F-98762A0BC114.jpeg](https://www.hearth.com/talk/data/attachments/305/305014-2c0628dfcc1fc20cdec52df4d626b479.jpg)
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