Hello everyone, I am new to this forum and not sure this is really a relevant question, but I need some experienced advice, so I am throwing it out there. Apologies if it is overly off topic.
My family recently moved to a new house and brought our Hearthstone Heritage with us. It had previously been hooked up to a masonry chimney. We had it installed into the new home with a new metal chimney. The roof is also metal. We had the new chimney installed by a professional, it runs straight up through the roof.
The chimney was installed around September. The woodstove has been doing great, good draft and all that. We just had our first major thaw of the winter, followed by torrential rain. As soon as the rain started, the chimney began leaking, and not leaking a little, basically water pouring in all around the chimney box, and running down the ceiling as well. We called the installer, who came right out that night. He sent his assistant up on the roof and resealed the whole thing. When we asked him what happed, he said the sealant he had used "had disintegrated", and that he had replaced it with an even better sealant he had just picked up. He told us it should be taken care of. Well, later that night it began raining again, and the leaks resumed. Not as bad, maybe half as much water coming in, but that was still enough to be filling up pots on the stove. I called him to let him know, and he seemed perplexed by the situation, but said he would come out again in the next day or two to look at it in the daylight and try to figure the problem out. He has not come back out yet.
I have no experience with metal chimneys, I have used woodstoves all my life but always with masonry chimneys. So my question is, how normal is this situation? Does anyone have any idea what might be causing such significant leaking?
My family recently moved to a new house and brought our Hearthstone Heritage with us. It had previously been hooked up to a masonry chimney. We had it installed into the new home with a new metal chimney. The roof is also metal. We had the new chimney installed by a professional, it runs straight up through the roof.
The chimney was installed around September. The woodstove has been doing great, good draft and all that. We just had our first major thaw of the winter, followed by torrential rain. As soon as the rain started, the chimney began leaking, and not leaking a little, basically water pouring in all around the chimney box, and running down the ceiling as well. We called the installer, who came right out that night. He sent his assistant up on the roof and resealed the whole thing. When we asked him what happed, he said the sealant he had used "had disintegrated", and that he had replaced it with an even better sealant he had just picked up. He told us it should be taken care of. Well, later that night it began raining again, and the leaks resumed. Not as bad, maybe half as much water coming in, but that was still enough to be filling up pots on the stove. I called him to let him know, and he seemed perplexed by the situation, but said he would come out again in the next day or two to look at it in the daylight and try to figure the problem out. He has not come back out yet.
I have no experience with metal chimneys, I have used woodstoves all my life but always with masonry chimneys. So my question is, how normal is this situation? Does anyone have any idea what might be causing such significant leaking?
