Hi All, New here - Have searched the forum for any similar problems but have had no luck finding any results.
I have an Enviro M55 Multifuel fireplace insert. I've been through 3 blowers until my dealer got me the new version that works, well .... excellently. The problem I am experiencing now and have since shortly after purchase is that the heat exchanger tube scraper is jammed. The only way to get it to move is to grab the lower end inside the stove with both hands and pull as hard as I can. You can imagine what that is like when the ash begins to fly out of the stove and all over my arms. I have mentioned this to my dealer and all the service tech said was "Yes they sometimes are a little hard to move" This is beyond a little hard to move. To push the scraper back down to normal operating position, holding the back panel up, requires using pliers on the rod and pushing as hard as I can to eventually get it back to the correct position. If not careful when pushing it back into the correct position your hand can get pinched between the top of the stove and the pliers which results in the release of many expletives that cannot be repeated here Is anyone else experiencing this and if so do you have a solution. I can't see anything obvious binding it. Thanks for any help! Brgds, BillRad
I have an Enviro M55 Multifuel fireplace insert. I've been through 3 blowers until my dealer got me the new version that works, well .... excellently. The problem I am experiencing now and have since shortly after purchase is that the heat exchanger tube scraper is jammed. The only way to get it to move is to grab the lower end inside the stove with both hands and pull as hard as I can. You can imagine what that is like when the ash begins to fly out of the stove and all over my arms. I have mentioned this to my dealer and all the service tech said was "Yes they sometimes are a little hard to move" This is beyond a little hard to move. To push the scraper back down to normal operating position, holding the back panel up, requires using pliers on the rod and pushing as hard as I can to eventually get it back to the correct position. If not careful when pushing it back into the correct position your hand can get pinched between the top of the stove and the pliers which results in the release of many expletives that cannot be repeated here Is anyone else experiencing this and if so do you have a solution. I can't see anything obvious binding it. Thanks for any help! Brgds, BillRad