Natures energy from woodpellets.com not happy

the pony boy Posted By the pony boy, Oct 21, 2018 at 8:58 AM

  1. the pony boy

    the pony boy
    Member 2.
    NULL
    

    Nov 5, 2011
    168
    12
    Loc:
    putnam ny
    I recieved my order from them last weekend and started to stack them in my basement today. I knew something was up just by the way they are stacked. The stack was real sloppy. As soon as I unwrapped them i saw 4 bags on the bottom that obsorbed water. After stacking the ton in my basement in have 15 bags with water. Most of them were on the lower 5 levels. I will call woodpellets.com on Monday to se what's up. But 15 out of 50 is horrible.
     
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  2. mfenmor

    mfenmor
    New Member 2.
    NULL
    

    Mar 21, 2018
    14
    1
    Loc:
    NJ
    They had a problem with wet pellets. I got an email from them asking me to check mine, and said they would refund and redeliver if wet.
     
  3. the pony boy

    the pony boy
    Member 2.
    NULL
    

    Nov 5, 2011
    168
    12
    Loc:
    putnam ny
    I sent a email with pics this morning. 5 minutes later they issued a refund for the damaged bags. I had 15 total. I sent pics as well. They will have my business in the future with out a doubt.
     
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  4. mfenmor

    mfenmor
    New Member 2.
    NULL
    

    Mar 21, 2018
    14
    1
    Loc:
    NJ
    Pony boy, Nice Lightning. I miss my 2000. same color.
     
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