Steveo said:After not being able to find someone local to come to my house and weld this thing for me, I just dragged the thing out onto my front porch and welded it myself and everything has been working good since then.
stoveguy2esw said:im not really getting into this as its not my company and im not going to make a "value judgement" of another manufacturer here. things occasionally happen, its a handmade unit just as ours are. any manufacturer who says this never happens is blowing smoke (pardon the pun) but if i understand the "dealer service" warranty side of the buisness it falls upon the selling dealer to get the issue corrected , it doesnt matter in my opinion that he may no longer be carrying harman stoves at this point , he was carrying them when he sold the uit to you and that means he has to stand behind the product and deal with harman to receive compensation for his efforts. so in my mind at least he needs to be the person doing the leg work not you. you paid for the warranty along with paying for the stove. i would expect harman to offer what they did and if you could get an "on site" welding repair done it would be a done deal ( i have set up such things in the past myself), if not seems to me the dealer should be the one getting the stove transported to a site where the repair harman authorized the repair to be done. i do not know how that warranty reads personally and i may be wrong , but shouldnt the dealer be more actively involved in this? i know were it me who sold it i'd be shaking the bushes pretty hard right now.
Steveo said:After not being able to find someone local to come to my house and weld this thing for me, I just dragged the thing out onto my front porch and welded it myself and everything has been working good since then.
firewarrior820 said:I wonder if you voided your warranty by doing it your self and not giving harman the chance to fix it?
i'm not trying to be a jerk its just that sometimes companies will see it as a way out.
Gio said:firewarrior820 said:I wonder if you voided your warranty by doing it your self and not giving harman the chance to fix it?
i'm not trying to be a jerk its just that sometimes companies will see it as a way out.
I was going to ask the same thing but in his case "what warranty"? Seems he hasn`t been able to find one of those willing and able Harman dealers. I`d have done the same thing myself.