- Jan 6, 2013
- 3
Hi all,
Hope to find an answer to my issue here. New member and was told by my local dealer that this is "THE PLACE" for great help....just wish they were
Anyway, I'm a happy owner of a Mt Vernon AE...at least til now. Here's the story...
I inadvertently put a "damp" bag of pellets in the stove 3 nights ago before bedtime. I woke up at 6 am Friday morning to a house full of smoke!. I went to the basement and the convection fan was blowing, no flame, and smoldering smoke coming out of the pellet hopper. I scooped the rest of the pellets out of the bin to get down to the smoldering pellets (half a bucket). When I got to the auger, there was red embers all in the auger chute...when I got to it, it gave it enough air to ignite a small fire. I quickly sucked the buring pellets out with the ash vac. At this time, the convection blower kicked on high, still no fire or combustion blower going. The stove was empty, no fire, no pellets, all cleaned out. The convection blower ran for about 5-7 minutes on high then shut off... I thought all was going to be good now. The wall control then showed 2 errors, comb blower and conv blower. I couldn't make the wall control do anything so I figured the next thing to do was unplug and re-plug to clear the issues... Well, it cleared those errors but now, here's where I'm stuck.... The autoclean comes up on the wall control and the door open and hopper lid open icons alternate back and forth. The stove does NOTHING. It does not start an autoclean cycle, no combustion blower, nothing.... I tried the unplug/re-plug 3-4 more times and let it sit for quite a while. Same thing each time now. Cleaned and made sure the door and hopper sensors were intact and touching...nothing works. any suggestions? I've searched and searched the internet, tried my local dealer (no service techs), and have a call into the closest dealer with techs (70 miles away). I really don't want to pay for a tech to come out and look at it...but may have to. Any ideas you guys can give me to see if I can reset something or what could be the issue..
Thanks for the help,
Bob
Hope to find an answer to my issue here. New member and was told by my local dealer that this is "THE PLACE" for great help....just wish they were
Anyway, I'm a happy owner of a Mt Vernon AE...at least til now. Here's the story...
I inadvertently put a "damp" bag of pellets in the stove 3 nights ago before bedtime. I woke up at 6 am Friday morning to a house full of smoke!. I went to the basement and the convection fan was blowing, no flame, and smoldering smoke coming out of the pellet hopper. I scooped the rest of the pellets out of the bin to get down to the smoldering pellets (half a bucket). When I got to the auger, there was red embers all in the auger chute...when I got to it, it gave it enough air to ignite a small fire. I quickly sucked the buring pellets out with the ash vac. At this time, the convection blower kicked on high, still no fire or combustion blower going. The stove was empty, no fire, no pellets, all cleaned out. The convection blower ran for about 5-7 minutes on high then shut off... I thought all was going to be good now. The wall control then showed 2 errors, comb blower and conv blower. I couldn't make the wall control do anything so I figured the next thing to do was unplug and re-plug to clear the issues... Well, it cleared those errors but now, here's where I'm stuck.... The autoclean comes up on the wall control and the door open and hopper lid open icons alternate back and forth. The stove does NOTHING. It does not start an autoclean cycle, no combustion blower, nothing.... I tried the unplug/re-plug 3-4 more times and let it sit for quite a while. Same thing each time now. Cleaned and made sure the door and hopper sensors were intact and touching...nothing works. any suggestions? I've searched and searched the internet, tried my local dealer (no service techs), and have a call into the closest dealer with techs (70 miles away). I really don't want to pay for a tech to come out and look at it...but may have to. Any ideas you guys can give me to see if I can reset something or what could be the issue..
Thanks for the help,
Bob