I bought 2 tons of Pennington pellets and 2 tons of tidy timbers. I began burning the Pennington’s first because of my concern with them since soo many people have had problems. Since burning the pellets there have been a lot of fines and longs. Some pellets are as long as 4”. So if you have a picky stove that needs smaller pellets I would advise against getting Pennington. Also just recently when I poured a bag of PENNINGTON’s into the hopper I noticed that there was a piece of wood inside that bag. It was not a long pellet but a 5” piece of wood. I feel that I cannot trust Pennington anymore. Their pellets are so inconsistant. I then called peggy at customer service who did nothing about the problem but advise me to call home depot where I purchased them and have them exchange them out. First thats not home depots problem its Pennington’s. I can see doing that if the bags were ripped but this is a 5” piece of WOOD inside of the bag. Secondly, home depot towmotor does not fit inside of my garage so I have to take out the ton of pellets by hand and load the exchanged pellets back into the garage by hand. Lastly I am not ven sure that they would exchange them or have any pellets left. Thats some good advice PENNINGTON
Dish your responsibility to someone else to deal with including your customers. It is not worth the hassel with this company. I will NEVER buy PENNINGTON PELLETS AGAIN
Pennington customer service doesnt care about their customers or their chitty products. Mybe they will start to care when no one buys their crappy pellets. I believe that they dont care this year because of the pellet crunch and the fact that there was a shortage which makes it unfortunate that people have to buy whats out there. But it shows you what type of company Pennington really is. They add insult to injury when they know that their customers have little choice to find other available pellets especially near winter. All I know is that I will never buy from pennington again, period. I wont support those who dont care about their customers and stand by their products which is the least that they can do. It is just amazing how many issues people are having with this company and it is not just isolated incidents it is wide spread and it is long term, not just this year. DONT you remember last years fiasco
Dish your responsibility to someone else to deal with including your customers. It is not worth the hassel with this company. I will NEVER buy PENNINGTON PELLETS AGAIN Pennington customer service doesnt care about their customers or their chitty products. Mybe they will start to care when no one buys their crappy pellets. I believe that they dont care this year because of the pellet crunch and the fact that there was a shortage which makes it unfortunate that people have to buy whats out there. But it shows you what type of company Pennington really is. They add insult to injury when they know that their customers have little choice to find other available pellets especially near winter. All I know is that I will never buy from pennington again, period. I wont support those who dont care about their customers and stand by their products which is the least that they can do. It is just amazing how many issues people are having with this company and it is not just isolated incidents it is wide spread and it is long term, not just this year. DONT you remember last years fiasco
