power outage 1/28/14

[stoveguy2esw]

just tossing it out there for general knowledge

ESW offices are shut down for the day (if not longer) due to a widespread power outage around the plant's location we do not have our customer service lines open.

FWIW I will be online for most of the rest of the day so if anyone who has tried to contact our service department with questions feel free to PM me and i'll try to help.

I should note that since im at home I have no way to key orders ship parts and the like so all I can offer is advice in hopes to help folks as best I can until my service department can get back online.

 

[Laurent Cyr]

So, would you happen to have a backup wood stove to help heat your plant in the meantime? hehe...

 

[stoveguy2esw]

So, would you happen to have a backup wood stove to help heat your plant in the meantime? hehe...

actually heat wasn't a problem (we have contingencies for that ) but our phone system runs thorough our servers as do our computers and out IT guy wasn't wanting to try to run that off a genny he's sensitive that way as IT guys are.

 

[stoveguy2esw]

well gang , power is restored and we opened at our usual time , obviously with the missed time yesterday phone traffic is a bit heavy as we play "catch up ball" so if you need help just bear with us as we catch back up