Quadra Fire 1200i Auger won't stop

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Oct 8, 2019
Hello All,

I have a question I am hoping someone can help me with.

My quadra Fire 1200i pellet stove had an issue the other day where it appeared the auger never shut off and it way over filled the burn pot while causing a huge fire inside the pellet stove. My house warmed well over what the thermostat was set at, but I'm assuming that's because it was burning all the pellets inside the stove that had dropped as the thermostat seems to be working. What would cause the auger to continuously drop pellets to where it over flows the burn pot?

Thanks All