My New Castile insert does not drop enough pellets.... I'm guessing this is the case as the Control Box light stays green when the stove is set to low... turns red on Medium and High...
the flame is buried in the burn pot ( on low) and most times not visible... and when the insert is set to high the flame is just an inch or two above the pot. (see Sad Pic Below)
the aluminum tubes are warm... but not hot. I can stick my fingers in and tap them without too much pain..
I'm getting lots of blower noise without much heat...
I have pulled the pellet adjustment lever all the way up (open)
both fans are working (at each setting ) and the thermostat is set to 90 degrees - (red light calls for heat)
the selection screw switch is turned to 5 (five blinking lights) so I should have 10 % more pellets dropped...
QUESTION... is it possible that the Auger is spinning too slow?
Has anyone encountered this problem.
![Sad Castile Flame.jpg Sad Castile Flame.jpg](https://www.hearth.com/talk/data/attachments/142/142002-c1d267182c29609450ac7a7c4c33b670.jpg)
the flame is buried in the burn pot ( on low) and most times not visible... and when the insert is set to high the flame is just an inch or two above the pot. (see Sad Pic Below)
the aluminum tubes are warm... but not hot. I can stick my fingers in and tap them without too much pain..
I'm getting lots of blower noise without much heat...
I have pulled the pellet adjustment lever all the way up (open)
both fans are working (at each setting ) and the thermostat is set to 90 degrees - (red light calls for heat)
the selection screw switch is turned to 5 (five blinking lights) so I should have 10 % more pellets dropped...
QUESTION... is it possible that the Auger is spinning too slow?
Has anyone encountered this problem.
![Sad Castile Flame.jpg Sad Castile Flame.jpg](https://www.hearth.com/talk/data/attachments/142/142002-c1d267182c29609450ac7a7c4c33b670.jpg)